Hiring -Banking voice/Client Servicing/Stakeholder Management !10LPA

Rivera Manpower Services; Bengaluru; Híbrido; INR 900.000 - 1.100.000; Tempo integral

Resumo da vaga

Rivera Manpower Services in Bengaluru is hiring for a Senior Process Analyst / Client Services to manage US Banking and General Insurance operations from Bengaluru, with a US shift, 5-day week and two fixed offs.

The ideal candidate will have 4+ years of experience in Banking voice or Insurance, strong communication skills, and proficiency with MS Office. Knowledge of US insurance processes and stakeholder management are essential.

Qualificações

• Graduate with 4+ years of experience in Banking voice or Insurance.
• Strong knowledge of US Insurance processes.
• Excellent verbal and written communication.
• Strong stakeholder management and interpersonal skills.
• Good analytical, logical and decision-making abilities.
• Advanced knowledge of MS Excel, Word, PowerPoint and Outlook.
• Strong ownership, accountability and organizational skills.
• Insurance certification / transition or onboarding experience is an advantage.

Responsabilidades

• Manage and support US Insurance operations.
• Act as a key point of contact for US onshore/branch teams.
• Handle client queries, escalations & service-related issues.
• Manage end-to-end policy lifecycle & renewal activities.
• Ensure compliance with US Insurance regulatory standards.
• Coordinate with internal teams to ensure timely completion of renewals.
• Identify risks/issues and drive them through to resolution.
• Support and guide Client Managers and operations teams.
• Maintain strong client/stakeholder relationships and service quality.

Conhecimentos

Verbal communication

Written communication

Stakeholder management

Analytical skills

MS Excel

MS Word

PowerPoint

Outlook

Formação

Graduate

Ferramentas

MS Excel

MS Word

PowerPoint

Outlook

Descrição da vaga

Hiring for Banking voice/ General Insurance/ Client service

Senior analyst role/10LPA

Role: Senior Process Analyst / Client services
Domain: US Banking/ General Insurance
Salary: Up to 10 LPA
Work location : Bangalore
Working: 5 Days work 2 days fixed off
Shift: US shift.

What Youll Do

• Manage and support US Insurance operations
• Act as a key point of contact for US onshore/branch teams
• Handle client queries, escalations & service-related issues
• Manage end-to-end policy lifecycle & renewal activities
• Ensure compliance with US Insurance regulatory standards
• Coordinate with internal teams to ensure timely completion of renewals
• Identify risks/issues and drive them through to resolution
• Support and guide Client Managers and operations teams
• Maintain strong client/stakeholder relationships and service quality

What Were Looking For

• Graduate with 4+ years of experience in Banking voice/ Insurance
• Strong knowledge of US Insurance processes
• Excellent verbal & written communication
• Strong stakeholder management and interpersonal skills
• Good analytical, logical & decision-making abilities
• Advanced knowledge of MS Excel, Word, PowerPoint & Outlook
• Strong ownership, accountability and organizational skills
• Insurance certification / transition or onboarding experience is an advantage