EVENT- Senior Analyst/ Specialist/ Client Coordinator/ 10LPA+Hybrid

Rivera Manpower Services; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Rivera Manpower Services is seeking a Client Associate for US Health Insurance in Bengaluru. The role requires at least 4 years of experience in International Voice Customer Support and familiarity with US Health Insurance processes.

You will manage client accounts, handle policy renewals, and coordinate with onshore teams to ensure compliance and timely execution. Strong verbal communication and client-handling skills are essential, with a preference for candidates holding ACSRL or similar

Qualifications

• Minimum 4+ years of experience in International Voice Customer Support.
• Experience in US Health Insurance is preferred.
• Bachelor's or Master's degree from a recognized university.
• Experience handling US clients and coordinating with onshore teams is an added advantage.
• US Health Insurance certification, such as ACSRL, is preferred.

Responsibilities

• Act as the primary point of contact for the US onshore branch and provide end-to-end support.
• Manage approximately 35 client accounts as a Client Associate.
• Handle end-to-end US Health Insurance policy renewal activities.
• Coordinate with internal operations teams to ensure timely completion of renewals.
• Understand and follow applicable US Health Insurance regulations, policies, and procedures.
• Prepare and review insurance documentation, including Census, SBC, SPD, carrier proposals, enrollment materials, contracts, certificates, and policies.
• Handle client queries effectively and minimize errors and rework.
• Identify potential risks and issues and ensure timely resolution.
• Build strong relationships with onshore branch staff to improve service quality and customer satisfaction.
• Support service transitions, onboarding, and process migration activities when required.
• Maintain excellent time management, organizational, and communication skills.

Skills

Verbal communication

Client handling

US Health Insurance knowledge

Education

Bachelor's/Master's degree

Job description

HIRING: CLIENT ASSOCIATE US HEALTH INSURANCE

Experience: 4+ Years
Qualification: Bachelor's / Master's Degree
Domain: US Health Insurance / International Voice Customer Support

Job Overview

We are looking for experienced professionals with a minimum of 4 years of experience in International Voice Customer Support. Candidates with experience in US Health Insurance, client account management, and policy renewal processes will be preferred.

Key Responsibilities

• Act as the primary point of contact for the US onshore branch and provide end-to-end support.
• Manage approximately 35 client accounts as a Client Associate.
• Handle end-to-end US Health Insurance policy renewal activities.
• Coordinate with internal operations teams to ensure timely completion of renewals.
• Understand and follow applicable US Health Insurance regulations, policies, and procedures.
• Prepare and review insurance documentation, including Census, SBC, SPD, carrier proposals, enrollment materials, contracts, certificates, and policies.
• Handle client queries effectively and minimize errors and rework.
• Identify potential risks and issues and ensure timely resolution.
• Build strong relationships with onshore branch staff to improve service quality and customer satisfaction.
• Support service transitions, onboarding, and process migration activities when required.
• Maintain excellent time management, organizational, and communication skills.

Eligibility Criteria

• Minimum 4+ years of experience in International Voice Customer Support.
• Experience in US Health Insurance is preferred.
• Strong verbal communication and client-handling skills.
• Bachelor's or Master's degree from a recognized university.
• Experience handling US clients and coordinating with onshore teams is an added advantage.
• US Health Insurance certification, such as ACSRL, is preferred.
• Experience as a Single Point of Contact (SPOC), in service transitions, or onboarding is an advantage.
• Willingness to travel onshore, if required.

Contact for More Details

• Manisha: 7996772782
• Nithin: 8884496983
• Shiva: 8884496984
• Jessica: 8884496981