Hiring Senior Analyst For Leading Insurance and Risk Consulting Firm

Rivera Manpower Services; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Rivera Manpower Services in Bengaluru is seeking a Senior Analyst Benefits Support Management to join Gallagher's Benefits Support Management team. The role focuses on US health insurance policy lifecycle support, including renewals and client stakeholder coordination.

The ideal candidate has 4–9 years in insurance or related voice processes, with strong communication and escalation management skills. Immediate to 30 days notice period is acceptable, and the role operates on US shift timings.

Qualifications

• Bachelor's or Master's degree is mandatory.
• 4–9 years of experience in the insurance domain preferred.
• Experience in International Voice, Customer Support, Banking Voice, Insurance Voice, or Healthcare Voice.
• Strong experience in handling clients, stakeholders, and escalations.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Act as the primary point of contact for US-based branch teams and provide end-to-end support.
• Manage policy renewals and support the complete US health insurance policy lifecycle.
• Coordinate with client managers and internal operations teams to ensure timely completion of renewals.
• Handle client and stakeholder queries, resolve issues, and minimize rework.
• Manage renewal documentation, including Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.
• Ensure compliance with applicable US health insurance regulations, policies, and procedures.
• Identify potential risks, address issues, and escalat...
• Maintain strong relationships with US onshore teams to ensure a high-quality customer experience.
• Manage multiple accounts, track deliverables, and meet deadlines and quality standards.

Skills

Insurance Voice

Banking Voice

Customer Support

Stakeholder Management

Communication Skills

Education

Bachelor's degree

Master's degree

Job description

Hiring for Senior Analyst /Insurance /Banking voice! CTC 10LPA

Job Title: Senior Analyst Benefits Support Management

Experience: 4years - 9 Years

CTC: Up to 10 LPA

Salary Hike: Up to 25% on last drawn CTC

Location : Bangalore

Shift: US Shift

Notice Period: Immediate joiners to 30 days' notice period

Job Description

Hiring Senior Analysts for Gallagher's Benefits Support Management team. Candidates with experience in International Voice, Customer Support, Banking Voice, Insurance Voice, or Healthcare Voice, along with strong client and stakeholder management skills, are encouraged to apply.

Roles & Responsibilities

• Act as the primary point of contact for US-based branch teams and provide end-to-end support.
• Manage policy renewals and support the complete US health insurance policy lifecycle.
• Coordinate with client managers and internal operations teams to ensure timely completion of renewals.
• Handle client and stakeholder queries, resolve issues, and minimize rework.
• Manage renewal documentation, including Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.
• Ensure compliance with applicable US health insurance regulations, policies, and procedures.
• Identify potential risks, address issues, and escalat...
• Maintain strong relationships with US onshore teams to ensure a high-quality customer experience.
• Manage multiple accounts, track deliverables, and meet deadlines and quality standards.

Candidate Requirements

• Bachelor's or Master's degree is mandatory.
• 49 years of experience in the insurance domain preferred.
• Experience in International Voice, Customer Support, Banking Voice, Insurance Voice, or Healthcare Voice.
• Strong experience in handling clients, stakeholders, and escalations.
• Excellent communication, organizational, and problem-solving skills.
• US Health Insurance knowledge is an advantage.
• Experience with carriers such as Aetna, Blue Cross Blue Shield, and MetLife is preferred.
• Immediate joiners or candidates with up to 30 days' notice period can apply.