Hiring - Client Servicing & Stakeholder Management | 10lpa | Hybrid

Rivera Manpower Services; Bengaluru; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Rivera Manpower Services recruits a Senior Process Analyst to lead and support US healthcare insurance operations from Bengaluru. You will act as a contact for US onshore teams, manage policy lifecycles, handle client inquiries, and ensure regulatory compliance throughout renewals.

Ideal candidates bring 4+ years in Banking/Insurance, strong US processes knowledge, and excellent communication. Hybrid work arrangement, with 5 days a week and two days off, is offered.

Qualifications

• Graduate with 4+ years in Banking/Insurance.
• Strong knowledge of US Insurance processes.
• Excellent verbal and written communication.
• Advanced MS Excel, Word, PowerPoint & Outlook skills.
• Insurance certification / onboarding experience is a plus.

Responsibilities

• Manage and support US Insurance operations.
• Act as a key point of contact for US onshore/branch teams.
• Handle client queries, escalations & service-related issues.
• Manage end-to-end policy lifecycle & renewal activities.
• Ensure compliance with US Insurance regulatory standards.
• Coordinate with internal teams to ensure timely renewal completions.
• Identify risks/issues and drive them to resolution.
• Support and guide Client Managers and operations teams.
• Maintain strong client/stakeholder relationships and service quality.

Skills

Verbal & written communication

Stakeholder management

Analytical skills

Ownership & accountability

Education

Bachelor's degree

Tools

MS Excel

MS Word

MS PowerPoint

MS Outlook

Job description

WERE HIRING | SENIOR PROCESS ANALYST US HEALTHCARE INSURANCE

Role: Senior Process Analyst / Service Support Lead

Domain: US Banking/ Insurance

Salary: Up to 10 LPA

Work Mode: Hybrid

Working: 5 Days a Week | 2 Days Off

Shift: US/Onshore Support

What You'll Do

• Manage and support US Insurance operations
  Act as a key point of contact for US onshore/branch teams
  Handle client queries, escalations & service-related issues
  Manage end-to-end policy lifecycle & renewal activities
  Ensure compliance with US Insurance regulatory standards
  Coordinate with internal teams to ensure timely completion of renewals
  Identify risks/issues and drive them through to resolution
  Support and guide Client Managers and operations teams
  Maintain strong client/stakeholder relationships and service quality

What We're Looking For

Graduate with 4+ years of experience in Banking/ Insurance
Strong knowledge of US Insurance processes
Excellent verbal & written communication
Strong stakeholder management and interpersonal skills
Good analytical, logical & decision-making abilities
Advanced knowledge of MS Excel, Word, PowerPoint & Outlook
Strong ownership, accountability and organizational skills
Insurance certification / transition or onboarding experience is an advantage