Marathi Customer Support Executive

Corishta Ltd.; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Corishta Ltd. in Pune and Mumbai, Maharashtra, seeks a Marathi Customer Support Executive to assist families in registration and matching processes in Marathi, while coordinating with Maharashtra field teams.

You will handle inquiries by phone, email and chat, log interactions in CRM, and escalate complex cases for timely resolution. Fluency in Marathi plus working Hindi and English are required, with prior support experience.

Qualifications

• Fluent Marathi spoken and written.
• Working knowledge of Hindi and English.
• Patient and calm demeanor on calls.
• Comfortable with computers and ticketing tools.
• Careful handling of member information.
• Prior customer support experience.
• Proficiency in a fourth language is beneficial.
• Familiarity with CRM or ticketing tools.

Responsibilities

• Handle member queries in Marathi by phone, email and chat.
• Guide families through registration and profile completion in Marathi.
• Explain the introduction and matching process clearly in Marathi.
• Log every interaction in the support tools and follow up on open cases.
• Coordinate with the Maharashtra district teams where a case needs field action.
• Escalate complex cases and follow up until they are resolved.

Skills

Marathi language fluency

Hindi proficiency

English proficiency

Patience and calm demeanor

Computer literacy with ticketing tools

Prior customer support experience

Fourth language

Tools

CRM or ticketing tools

Job description

As Marathi Customer Support Executive you handle member support in Marathi, serving the Maharashtra operation and families who prefer that language. You will assist families through registration and the matching process in Marathi and will work closely with the Maharashtra field teams.

Responsibilities

• Handle member queries in Marathi by phone, email and chat
• Guide families through registration and profile completion in Marathi
• Explain the introduction and matching process clearly in Marathi
• Log every interaction in the support tools and follow up on open cases
• Coordinate with the Maharashtra district teams where a case needs field action
• Escalate complex cases and follow up until they are resolved

Requirements

• Fluent spoken and written Marathi
• Working Hindi and working English
• Patience and a calm manner on the phone
• Comfortable with computers and ticketing tools
• Careful handling of member information
• Prior customer support experience
• A fourth language
• Familiarity with CRM or ticketing tools

Preferred Skills

• Marathi language support
• Customer communication
• Ticketing and CRM tools
• Problem solving
• Documentation
• Regional language support
• Escalation handling
• Digital record keeping

Compensation

This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.

Work Location

• Pune, Maharashtra
• Mumbai, Maharashtra