Bhojpuri Customer Support Executive Customer Support

Corishta Ltd.; Pune District, Mumbai; Hybrid; INR 260,000 - 420,000; Full time

Job summary

Corishta Ltd. seeks a Bhojpuri Customer Support Executive to assist families by phone, email, and chat in Bhojpuri. You will guide users through registration and profile completion, and clearly explain the introduction and matching process.

You will log interactions in the ticketing system and escalate complex cases as needed. Required are fluent Bhojpuri, working Hindi and English, patience on calls, careful handling of member information, prior support experience, and familiarity with CRM or

Qualifications

• Fluent Bhojpuri, spoken and written.
• Working Hindi, since a large part of the member base is bilingual.
• Working English, sufficient to use the support tools and follow documentation.
• Patience and a calm manner on the phone.
• Careful handling of member information.
• Prior customer support experience.
• A third language.
• Familiarity with CRM or ticketing tools.

Responsibilities

• Handle member queries in Bhojpuri by phone, email and chat.
• Guide families through registration and profile completion in Bhojpuri.
• Explain the introduction and matching process clearly in Bhojpuri.
• Log every interaction in the support tools and follow up on open cases.
• Escalate complex cases and follow up until they are resolved.
• Collect recurring questions so the team can improve the guidance it gives.

Skills

Bhojpuri fluency

Hindi proficiency

English proficiency

CRM experience

Customer support experience

Multilingual (third language)

Tools

CRM software

Ticketing system

Job description

As Bhojpuri Customer Support Executive you handle member support in Bhojpuri, which serves a large part of the Bihar and Uttar Pradesh communities we work with. You will assist families through registration, profile completion and the introduction process in the language they speak at home, and you will log every interaction properly.

Responsibilities

• Handle member queries in Bhojpuri by phone, email and chat
• Guide families through registration and profile completion in Bhojpuri
• Explain the introduction and matching process clearly in Bhojpuri
• Log every interaction in the support tools and follow up on open cases
• Escalate complex cases and follow up until they are resolved
• Collect recurring questions so the team can improve the guidance it gives

Requirements

• Fluent spoken and written Bhojpuri
• Working Hindi, since a large part of the member base is bilingual
• Working English, sufficient to use the support tools and follow documentation
• Patience and a calm manner on the phone
• Careful handling of member information
• Prior customer support experience
• A third language
• Familiarity with CRM or ticketing tools

Preferred Skills

• Bhojpuri language support
• Customer communication
• Ticketing and CRM tools
• Problem solving
• Documentation
• Regional language support
• Escalation handling
• Digital record keeping

Compensation

This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.

Work Location

• Pune, Maharashtra
• Mumbai, Maharashtra