Helpdesk Senior Associate - French language

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 250,000 - 450,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Dadri, UP seeks a Graduate with strong French language skills to join an L1 support team. You will handle frontline issues via phone, email and chat and act as a liaison between customers and internal teams.

The role requires understanding of Windows, basic PC hardware, and MS Office, with readiness for 24x7 rotational shifts and excellent customer handling abilities.

Qualifications

• Must be a Graduate.
• Good hold on French language (Writing + Speaking).
• Must be at least B1 level certified in French language.
• Good comprehension writing skills.
• Must possess excellent customer handling skills.
• Should be comfortable to work in rotational shift with 24x7 support window.

Responsibilities

• Provide L1/ L1.5 technical guidance for identification, prioritization, and resolution of reported problems via Phone, Email, or Chat.
• Act as liaison between customer departments and Client Infrastructure.
• Demonstrate good troubleshooting knowledge of MS Windows, PC hardware, Internet Explorer, and MS Office COTS applications.

Skills

French language

Customer handling

L1 support

Rotation shifts

Education

Graduate

Job description

Roles and Responsibilities

• Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc

Requirements for this role include:

• Must be a Graduate.
• Good hold on French language(Writing + Speaking)
• Must be at least B1 level certified in French language
• Good comprehension writing skills
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window.