Helpdesk Senior Associate - L1 Technical Support

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 350,000 - 520,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Noida invites applications for a Helpdesk Senior Associate - L1 Technical Support. You will provide first-line support to users, resolve incidents, and coordinate with internal teams to ensure service continuity.

The role requires strong communication in English, hands-on troubleshooting of Windows, hardware, and common software, and willingness to work in a rotation 24x7 support window.

Qualifications

• Knowledge of troubleshooting Windows 11 and iOS operating systems.
• Fluent English with excellent writing and comprehension skills.
• 18+ months of international calling experience and strong customer handling.

Responsibilities

• Provide L1 technical guidance to identify, prioritize, and resolve problems via Phone, Email, Chat.
• Act as liaison between customers' departments within Client Infrastructure.
• Troubleshoot Windows, PC hardware, browsers, MS Office and COTS applications.

Skills

Fluent English

Customer handling

International calling

Written/comprehension

Communication

Rotational shift

Troubleshooting

Tools

MS Windows

PC Hardware

MS Office

Edge/Chrome

Networking

COTS applications

Job description

Job Summary

We are currently seeking a Helpdesk Senior Associate - L1 Technical Support to join our team in Noida, Uttar Pradesh, India.

Responsibilities

• Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Browser, MS Office COTS applications etc.

Requirements

• Knowledge of troubleshooting Windows 11, iOS operating system, PC Hardware, basic knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc.
• Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skills
• Good communication skills with 18+ months of international calling experience
• Good comprehension writing skills
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window

Location

Noida, Uttar Pradesh, India