Healthcare Process Associate - Revenue Cycle Management

Wsne Consulting; Dadri, Gurugram District; On-site; INR 210,000 - 350,000; Full time

Benefits offered by this job

Salary up to 3.5 LPA

In-hand 24k

Incentives

5 days

Rotational shifts

Rotational off

Cab facility

Gurugram/Noida

Job summary

WSNE Consulting Pvt. Ltd. is hiring for a Voice Process role, inviting freshers or candidates with up to 6 months of voice process experience to apply. You will handle international calls, resolve queries, and uphold service standards while communicating in English.

The role may involve rotational shifts, including nights if required, with on-site cab facilities and a 5-day workweek. Location options include Gurugram/Noida in the NCR region.

Qualifications

• Freshers and candidates with relevant experience can apply.
• Candidates with Minimum 6months experience in voice process is can apply
• Good verbal communication skills in English.
• Basic computer knowledge and typing skills.
• Customer-oriented attitude with good listening and problem-solving skills.
• Willingness to work in rotational shifts, including night shifts, if required.

Responsibilities

• Handle inbound and/or outbound customer calls for international customers.
• Resolve customer queries professionally and provide accurate information.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively in English with international customers.
• Follow company policies, process guidelines, and quality standards.
• Maintain accurate records of customer interactions.

Skills

Excellent English communication

Customer handling

Interpersonal skills

Teamwork

Tools

MS Office

Job description

Job Description

We are hiring enthusiastic and customer-focused candidates for Voice Process. This is an excellent opportunity for freshers looking to start their careers in the BPO industry.

Key Responsibilities

• Handle inbound and/or outbound customer calls for international customers.
• Resolve customer queries professionally and provide accurate information.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively in English with international customers.
• Follow company policies, process guidelines, and quality standards.
• Maintain accurate records of customer interactions.

Eligibility Criteria

• Freshers and candidates with relevant experience can apply.
• Candidates with Minimum 6months experience in voice process is can apply
• Good verbal communication skills in English.
• Basic computer knowledge and typing skills.
• Customer-oriented attitude with good listening and problem-solving skills.
• Willingness to work in rotational shifts, including night shifts, if required.

Required Skills

• Excellent English communication.
• Customer handling and interpersonal skills.
• Basic MS Office and computer proficiency.
• Ability to work in a team and meet performance targets

Perks and Benefits

• Salary upto 3.5 LPA
• Upto 24k In hand
• Lucrative Incentives
• 5 Days working
• Rotational shifts
• Rotational off
• Both side cabs
• Job Location : Gurugram/Noida