Head Training Operations

Selective Global Search; Mumbai; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Selective Global Search is seeking a Senior Training Leader to define national training strategy and drive capability development across regions. You will manage Regional Training Managers and build standardized frameworks to ensure consistent governance and outcomes.

The role emphasizes data-driven needs analysis, ROI on training investments, and partnerships with vendors. A strong background in HVAC/engineering service industries is valued, with 12+ years in technical training.

Qualifications

• Bachelors degree in Engineering (Mechanical/Electrical preferred).
• 12–18 years in technical training, L&D, or capability development.
• 5+ years leading training teams across multiple locations.
• Experience building large-scale training frameworks.

Responsibilities

• Define and drive the national training strategy aligned with business objectives.
• Lead and manage Regional Training Managers across locations (Chennai, Mumbai, Delhi) to ensure uniform training delivery and governance.
• Establish standardized training frameworks, certification systems, and competency models across all divisions.
• Oversee training needs analysis using data-driven insights, performance metrics, and business inputs.
• Design and implement a centralized annual training roadmap covering technical, behavioral, and functional programs.
• Drive digital transformation in training through e-learning platforms, AI-based learning tools, simulators, and 3D-based technical modules.
• Ensure development and standardization of high-quality training content including SOPs, manuals, videos, and digital assets.
• Monitor training effectiveness through KPIs such as productivity improvement, first-time fix rate, service quality, and employee competency scores.
• Establish a robust Train-the-Trainer (TTT) framework to build internal training capability and succession pipelines.
• Oversee training infrastructure, including training centers, labs, tools, and learning technologies across regions.
• Manage training budgets, optimize costs, and evaluate ROI on training investments.
• Collaborate with business heads, HR, service operations, and engineering teams to ensure training relevance and impact.
• Lead external partnerships with training vendors, certification bodies, and technical institutions.
• Drive continuous improvement initiatives in training processes, methodologies, and delivery effectiveness

Skills

Leadership

Training & L&D

Digital learning tools

Stakeholder management

Education

Bachelors degree in Engineering (Mechanical/Electrical preferred)

Tools

LMS platforms

e-learning tools

AI-based learning tools

Job description

Role & responsibilities

• 1.Define and drive the national training strategy for technical and functional capability development aligned with business objectives.
• 2. Lead and manage Regional Training Managers across locations (Chennai, Mumbai, Delhi) to ensure uniform training delivery and governance.
• 3. Establish standardized training frameworks, certification systems, and competency models across all divisions.
• 4. Oversee training needs analysis across regions and divisions using data driven insights, performance metrics, and business inputs.
• 5. Design and implement a centralized annual training roadmap covering technical, behavioral, and functional programs.
• 6. Drive digital transformation in training through e-learning platforms, AI-based learning tools, simulators, and 3D-based technical modules.
• 7. Ensure development and standardization of high-quality training content including SOPs, manuals, videos, and digital assets.
• 8. Monitor training effectiveness through KPIs such as productivity improvement, first-time fix rate, service quality, and employee competency scores.
• 9. Establish a robust Train-the-Trainer (TTT) framework to build internal training capability and succession pipelines.
• 10.Oversee training infrastructure, including training centers, labs, tools, and learning technologies across regions.
• 11.Manage training budgets, optimize costs, and evaluate ROI on training investments.
• 12.Collaborate with business heads, HR, service operations, and engineering teams to ensure training relevance and impact.
• 13.Lead external partnerships with training vendors, certification bodies, and technical institutions.
• 14.Drive continuous improvement initiatives in training processes, methodologies, and delivery effectiveness

Preferred candidate profile

Bachelors degree in Engineering (Mechanical/Electrical preferred.

• 12 to 18 years of experience in technical training, L&D, or capability development, preferably in HVAC, engineering, or service industries.
• Minimum 5+ years of experience in leading training teams across multiple locations.
• Proven experience in building large-scale training frameworks and capability development programs.
• Exposure to digital learning tools, LMS platforms, and modern training technologies