Head Sales & Customer Management : AI Video Analytics Company Delhi

WOW Softech; Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

WOW Softech in Delhi/NCR is seeking a Head of Sales & Customer Management to drive enterprise and mid-market growth. You will lead field and inside sales, own renewals and upselling, and work with Marketing and Delivery to scale pipelines and deployments across India.

The role demands 12–18 years in B2B sales, strong negotiation, and travel willingness. MBA preferred; location is Delhi/NCR with a focus on SaaS/AI solutions.

Qualifications

• 12–18 years of experience in B2B enterprise sales, preferably in SaaS, AI or video analytics.
• Proven record of closing long-cycle, multi-stakeholder enterprise deals.
• Experience leading a mixed team of field and inside sales.

Responsibilities

• Acquire enterprise and mid-market accounts PAN-India with a personal quota.
• Lead key enterprise pursuits alongside the CEO.
• Manage field sales and inside sales motions.
• Own customer retention, renewals, upselling and collections via Customer Success.
• Collaborate with marketing to build pipeline and with delivery to convert trials into rollouts.
• Build pricing and deal structures with leadership.
• Hire, coach and grow a team of Enterprise Sales Managers, CSMs and Inside Sales reps.
• Standardize sales processes, maintain CRM discipline and deliver monthly forecasts.

Skills

Enterprise sales

Team leadership

B2B SaaS

Strategic account management

Education

MBA (preferred)

Any Graduate

Job description

Hiring Head Sales & Customer Management | Delhi/NCR

Job Title: Head Sales & Customer Management

Experience: 12 - 18 years
Location: Delhi/NCR
Industry: IT Services & Software (AI / Video Analytics)
Education: Any Graduate; MBA preferred

Key Responsibilities

• Acquire enterprise and mid-market accounts PAN-India and carry a personal quota
• Lead key enterprise pursuits alongside the CEO
• Manage field sales and inside sales motions
• Own customer retention, renewals, upselling and collections through the Customer Success team
• Work with marketing to build pipeline and convert leads, and with delivery to convert trials into full rollouts
• Build pricing and deal structures with leadership
• Hire, coach and grow a team of Enterprise Sales Managers, CSMs and Inside Sales reps
• Standardize sales processes, maintain CRM discipline and deliver accurate monthly forecasts

Desired Candidate Profile

• 12–18 years in B2B enterprise sales, preferably in SaaS, AI or video analytics
• Proven record of closing long-cycle, multi-stakeholder enterprise deals
• Experience leading a mixed team of field and inside sales
• Understanding of subscription, per-site recurring and one-time software revenue models
• Exposure to BFSI, retail, logistics or multi-site customers preferred
• Strong negotiation and communication skills
• Willingness to travel across India