Technical Support Specialist

crewlia; India; Remote; INR 500,000 - 900,000; Full time

Benefits offered by this job

Performance-based bonus

Learning & development stipend

Flexible remote hours

Health and wellness benefits

Job summary

crewlia is seeking a data-informed Technical Support Specialist to join our growing remote team. The role blends strategic thinking with hands-on execution to shape operations and drive key initiatives from anywhere with flexible hours.

You will manage stakeholder interactions, resolve complex issues, and support cross-functional projects while benefiting from a performance-based bonus and annual learning stipend.

Qualifications

• 1–3 years of progressive experience in a related role.
• Proficient with Slack, Zoom, and Teams for remote collaboration.
• Strong de-escalation, problem-solving, and customer relationship management skills.
• Able to manage multiple priorities simultaneously.
• Excellent written, verbal, and asynchronous communication skills.

Responsibilities

• Provide essential administrative, logistical, and operational support to the team.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Manage project timelines, resource allocation, and cross-team coordination.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Respond promptly and professionally to client inquiries and escalations.

Skills

Experience 1-3 years

CRM & customer relations

Multitasking

Written & verbal communication

Asynchronous communication

Tools

Slack

Zoom

Microsoft Teams

Job description

We are actively seeking a data-informed Technical Support Specialist to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities

• Provide essential administrative, logistical, and operational support to the team.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Manage project timelines, resource allocation, and cross-team coordination.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Respond promptly and professionally to client inquiries and escalations.

Required Skills & Qualifications

• 1-3 years of demonstrated, progressive success in a relevant functional role.
• High-level proficiency with remote collaboration platforms (Slack, Zoom, Teams).
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Exceptional written, verbal, and asynchronous communication capabilities.

What You’ll Bring

• Strong analytical abilities coupled with a commitment to data-driven decision making.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.