Head of Operations Strategy

Joblet-AI; India; Remote; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Annual learning & development stipend

Performance-based bonus structure

Health and wellness benefits (varies)

Opportunity to work on high-impact/vis

Job summary

Joblet-AI is seeking a Head of Operations Strategy to lead our remote operations as we scale. You will shape strategic initiatives, optimize workflows, and deliver results across functions.

This senior role blends big-picture thinking with hands-on execution in a fully remote, distributed team. You will respond to client inquiries, troubleshoot issues, analyze bottlenecks, and coordinate timelines and resources.

Qualifications

• Proven track record in operations, project management, or client success.
• Excellent written, verbal, and asynchronous communication capabilities.
• Proven comfort working in a fully remote, distributed environment.

Responsibilities

• Respond promptly and professionally to client inquiries and escalations.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Manage project timelines, resource allocation, and cross-team coordination.

Skills

Operations management

Remote work

Customer relationship management

Problem solving

Communication

Job description

We are actively seeking a dedicated Head of Operations Strategy to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities

• Respond promptly and professionally to client inquiries and escalations.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Manage project timelines, resource allocation, and cross-team coordination.

Required Skills & Qualifications

• Proven track record in operations, project management, or client success.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring

• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Exceptional stakeholder management, active listening, and negotiation skills.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.