Head of Client Support

crewlia; India; Remote; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Remote work

Performance bonus

Learning stipend

Health benefits

Flexible hours

Opportunity to work on high-impact项目

Job summary

Crewlia is seeking a Head of Client Support to lead and optimize our client operations in a fully remote setup. You will shape strategies, manage escalations, and drive performance across the client success function.

With a mix of strategic thinking and hands-on execution, you will analyze workflows, implement scalable processes, and mentor a distributed team while delivering measurable improvements for our partners worldwide.

Qualifications

• Must manage multiple priorities effectively.
• Excellent written and verbal communication.
• Strong de-escalation and customer relationship skills.
• 1–3 years of progressive experience in a relevant functional role.
• Experience with helpdesk, ticketing, or CRM software.

Responsibilities

• Respond to client inquiries and escalations.
• Analyze workflows to identify bottlenecks and implement scalable solutions.
• Gather and act on client feedback to improve processes.
• Troubleshoot and resolve complex operational or customer issues.
• Prepare specialized reports, presentations, and process documentation.

Skills

Stakeholder management

Communication (written/verbal)

De-escalation & problem solving

Helpdesk/CRM software

Data-driven decision making

Multi-tasking

Tools

CRM software

Job description

We are actively seeking a passionate Head of Client Support to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Respond promptly and professionally to client inquiries and escalations.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Assist in the preparation of specialized reports, presentations, and process documentation.

Required Skills & Qualifications:

• Exceptional ability to manage multiple competing priorities simultaneously.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• 1-3 years of demonstrated, progressive success in a relevant functional role.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You'll Bring:

• Exceptional stakeholder management, active listening, and negotiation skills.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• Strong analytical abilities coupled with a commitment to data-driven decision making.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.