Technical Support Lead

crewlia; India; Remote; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Learning stipend

Health benefits

Bonus structure

Remote work

Flexible hours

Job summary

crewlia is seeking a data-informed Technical Support Lead to join our fully remote team. You will shape support operations, drive strategic initiatives, and deliver outcomes in your area.

You’ll blend strategic thinking with hands-on execution, manage complex customer issues, prep reports, and work across departments to ensure seamless service delivery. The role offers a performance-based bonus, learning stipend, and health benefits.

Qualifications

• Experience in operations, project management, or client success.
• 1–3 years in a relevant functional role.
• Ability to manage multiple priorities simultaneously.
• Strong de-escalation, problem-solving, and CRM skills.
• Familiarity with helpdesk or CRM software.

Responsibilities

• Provide essential administrative, logistical, and operational support to the team.
• Collaborate with internal departments to ensure seamless service delivery.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Assist in the preparation of specialized reports, presentations, and process documentation.

Skills

Operations experience

Multi-tasking

CRM software

Tools

CRM software

Helpdesk software

Job description

We are actively seeking a data-informed Technical Support Lead to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Provide essential administrative, logistical, and operational support to the team.
• Collaborate with internal departments to ensure seamless service delivery.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Assist in the preparation of specialized reports, presentations, and process documentation.

Required Skills & Qualifications:

• Proven track record in operations, project management, or client success.
• 1-3 years of demonstrated, progressive success in a relevant functional role.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring:

• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.