Head - Facility Management

Lakshmi Corporate Services; Vaishali; On-site; INR 300,000 - 540,000; Full time

Job summary

Lakshmi Corporate Services in Bihar is seeking a housekeeping operations professional to oversee system, process, and delivery for client locations, ensuring operational excellence and customer satisfaction.

The role focuses on implementing SOPs, driving process improvements, and achieving revenue targets with existing and new customers while maintaining strong relationships and timely delivery within budget.

Qualifications

• Responsibilities include managing and maintaining activities related to housekeeping projects, including system, process and delivery.
• Responsible for implementing the operational process to achieve the business objectives.
• Continuous improvement in processes and establishment of SOPs across the department.
• Achieve revenue and profit targets from existing customers and by acquiring new customers.
• Accurately recording customer requirements and ensuring delivery within timeline and budget.
• Developing and maintaining long-term relationships with existing customers.
• Manage recruitment to fill vacancies across client locations within agreed timelines.

Responsibilities

• Oversee housekeeping project activities to ensure delivery excellence.
• Implement operational processes aligned with business objectives.
• Drive process improvements and SOP adherence across the department.
• Work to meet revenue and profit targets from existing and new customers.
• Capture customer requirements and ensure timely, budget-compliant delivery.
• Build and sustain long-term customer relationships for growth.
• Recruitment management for roles across multiple client locations.
• Develop strategies to reduce attrition across client sites and locations.
• Train personnel to meet client standards, especially in executive accommodations and offices.
• Ensure timely delivery and service satisfaction per customer requirements.
• Ensure safety compliance and policy adherence across locations.
• Introduce new tools and equipment to enhance service delivery.

Job description

Role & responsibilities

• Responsible for managing and maintaining activities related to housekeeping projects, including system, process and delivery, to ensure operational excellence and customer satisfaction
• Responsible for implementing the operational process, to achieve the business objectives
• Responsible for continual improvement in the processes, and ensure adherence, implementation and establishment of SOPs in the department
• Responsible for achievement of business revenue and profit targets from existing customers and by acquiring new customers
• Responsible for accurately recording the customer requirements, and ensure delivery within the timeline and budget
• Responsible for developing and maintaining a long term relationship with the existing customers
• Responsible for managing the recruitment process to fill existing and new vacancies across management bungalows, guest houses, corporate offices, and all other client locations within agreed timelines
• Responsible for developing and implementing strategies to effectively reduce employee attrition across all client locations, including management bungalows, guest houses, and corporate offices
• Responsible for training of personnel to ensure employees are well-equipped to meet the standards especially for management bungalows, guest house and corporate office
• Responsible for timely delivery and service satisfaction, for the customers as per their requirements
• Responsible for all compliances measures, and ensure adherence to safety procedures and norms, as per the safety guidelines and client location safety policy
• Responsible for enhancing the business service, through bringing in latest tools and equipment's
• Responsible for order inflow in accordance with the annual business plan.
• Responsible for rating customers and obtaining feedback.