Facility Executive

ONE SIS Solutions Pvt Ltd; Thiruvananthapuram; On-site; INR 500,000 - 800,000; Full time

Job summary

ONE SIS Solutions Pvt Ltd is seeking a Facility Operations professional to oversee day-to-day building operations, coordinate services across housekeeping, security, pest control, and technical teams, and ensure adherence to contract scope and service levels.

You will monitor service delivery, maintain records, and coordinate with client representatives to address issues and drive improvements while ensuring safety compliance and regulatory requirements.

Job description

Key Responsibilities

1. Facility Operations

• Manage the day-to-day operation of the assigned building, premises and facility services.
• Support the Facility Manager in operational planning, resource allocation and implementation of site requirements.
• Ensure smooth and uninterrupted delivery of all contracted services in accordance with the agreed scope of work and service-level requirements.
• Conduct regular site inspections and promptly address operational deficiencies.
• Maintain site logbooks, checklists, registers, reports and other required documentation.

2. Client Relationship Management

• Develop and maintain a professional working relationship with the client and authorised client representatives.
• Understand client requirements, identify service needs and coordinate the necessary operational support.
• Attend client meetings and provide updates on service performance, pending issues and corrective actions.
• Record, track and resolve client complaints within the prescribed turnaround time.
• Immediately escalation critical incidents, service disruptions and matters outside the approved scope or authority.

3. Service Delivery

• Ensure that all facility services are delivered according to the contract, approved SOPs, schedules and client requirements.
• Monitor service quality, manpower deployment, attendance, productivity and adherence to site instructions.
• Coordinate with housekeeping, technical services, security, helpdesk, pest control, landscaping, waste management and other service teams, as applicable.
• Identify service gaps and implement corrective and preventive actions.
• Ensure that service delivery records and supporting evidence are complete and available for client review and audit.

4. Equipment Operation and Maintenance

• Ensure that facility equipment and systems are operated according to manufacturer instructions, approved SOPs and safety requirements.
• Monitor equipment condition, performance and maintenance status.
• Coordinate preventive, predictive and breakdown maintenance according to the approved maintenance schedule.
• Ensure timely troubleshooting and repair of equipment breakdowns.
• Maintain equipment history cards, maintenance records, breakdown reports and spare-parts consumption details.
• Monitor the availability of tools, consumables, critical spares and maintenance supplies.
• Escalate recurring equipment failures and recommend corrective action, replacement or system upgrades.

5. Technical Supervision

• Allocate daily work to technicians and other operational employees based on preventive-maintenance schedules, breakdown requirements and client priorities.
• Provide clear work instructions and monitor completion, quality and safety compliance.
• Coordinate engineering support for repairs, modifications, installations and upgrade works.
• Ensure that only trained, competent and authorised employees perform specialised or hazardous technical work.
• Verify completed work and close work orders with appropriate records and client confirmation, where required.
• Identify employee training and skill-development requirements.

6. Vendor and Contractor Management

• Coordinate the day-to-day activities of approved vendors and contractors working at the site.
• Verify vendor manpower, attendance, work permits, tools, materials and required licences or certifications.
• Ensure that vendors follow site rules, safety procedures, contractual conditions and approved work methods.
• Monitor vendor performance against agreed service levels, schedules and quality standards.
• Verify completion of work and supporting documentation before recommending invoice certification.
• Report vendor delays, non-performance, unsafe practices or contractual deviations to the Facility Manager.

7. Safety and Compliance

• Ensure compliance with applicable health, safety, environmental and statutory requirements.
• Conduct toolbox talks, safety briefings and workplace inspections as required.
• Ensure appropriate use of personal protective equipment.
• Implement permit-to-work, lockout/tagout and other applicable safety controls for technical work.
• Report accidents, near misses, unsafe conditions and equipment failures immediately.
• Support incident investigation and implementation of corrective and preventive actions.
• Maintain required licences, certificates, inspection reports and compliance records.

8. Manpower and Attendance Coordination

• Monitor employee deployment, attendance, shift rosters, weekly rest, leave and overtime.
• Ensure adequate manpower availability for all shifts and contracted services.
• Coordinate replacement manpower for absence, leave or operational emergencies.
• Verify attendance and service records before submission for payroll and client billing.
• Ensure that employees comply with grooming, identification, conduct, safety and site requirements.

9. Reporting and Documentation

• Prepare and submit daily, weekly and monthly facility-management reports.
• Maintain records of complaints, work orders, preventive maintenance, breakdowns, equipment downtime, consumables and vendor performance.
• Track open actions and ensure closure within agreed timelines.
• Support client audits, internal audits and statutory inspections.
• Maintain confidentiality of client, employee and operational information.