Administration - Site Head

Sunteck Realty; Mumbai; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Sunteck Realty is seeking an experienced Facilities/Operations Manager to oversee building systems, vendor management, safety, and cost control across large residential/commercial projects in Mumbai. You will coordinate maintenance, workplace experience, and events while ensuring regulatory compliance.

Responsibilities include budgeting, audits, and leading a team with strong communication and negotiation skills to drive service quality and stakeholder satisfaction.

Qualifications

• Facilities Management, Hotel Management or related field (preferred).
• Experience in real estate projects (residential/commercial) preferred.
• Strong leadership and vendor management skills are essential.

Responsibilities

• Oversee routine maintenance of building systems (HVAC, electrical, plumbing, elevators, fire systems).
• Ensure preventive and corrective maintenance schedules are followed.
• Monitor housekeeping, landscaping, and pest control services.
• Conduct regular site inspections and audits.
• Manage third-party service providers (security, housekeeping, technical services).
• Ensure vendors meet service level agreements (SLAs) and monitor performance.
• Negotiate contracts and process vendor invoices with timely payments.
• Ensure compliance with local laws, fire safety norms, and building regulations.
• Conduct safety drills and emergency preparedness training; maintain licenses and records.
• Prepare and manage the facility budget; track expenses and optimize costs.
• Plan and execute large-scale corporate events, client engagements, and internal programs; ensure brand standards.
• Design and implement an exceptional workplace and hospitality experience; oversee front office and guest relations.

Skills

Leadership

Vendor management

Budgeting

Communication

Problem-solving

Negotiation

Team management

Building systems knowledge

Education

Facilities Management degree

Hotel/ Hospitality management certification

Tools

Microsoft Excel

MIS reporting

Job description

Role & responsibilities

• Oversee routine maintenance of building systems (HVAC, electrical, plumbing, elevators, fire systems).
• Ensure preventive and corrective maintenance schedules are followed.
• Monitor housekeeping, landscaping, and pest control services.
• Conduct regular site inspections and audits.

1.Facility Operations & Maintenance

• Oversee routine maintenance of building systems (HVAC, electrical, plumbing, elevators, fire systems).
• Ensure preventive and corrective maintenance schedules are followed.
• Monitor housekeeping, landscaping, and pest control services.
• Conduct regular site inspections and audits.

2. Vendor & Contract Management

• Manage third-party service providers (security, housekeeping, technical services).
• Ensure vendors meet service level agreements (SLAs).
• Negotiate contracts and monitor performance.
• Process vendor invoices and ensure timely payments.

3. Safety & Compliance

• Ensure compliance with local laws, fire safety norms, and building regulations.
• Conduct safety drills and emergency preparedness training.
• Maintain statutory records and licenses.
• Implement health & safety policies.

4. Budgeting & Cost Control

• Prepare and manage the facility budget.
• Track operational expenses and optimize costs.
• Approve and monitor procurement of materials and services.

5. Event Strategy & Execution

• Planning and execution of large-scale corporate events, client engagements, and internal employee engagement programs
• Ensure seamless event delivery from concept to closure, optimizing cost in the planned budgeting, logistics, and manage stakeholder expectations
• Implement all checks and deliver high standards of brand representation and experience

6. Hospitality & Workplace Experience

• Design and implement a best-in-class workplace and hospitality experience
• Oversee front office, guest relations, catering, and housekeeping functions
• Drive service quality, employee engagement, and customer satisfaction initiatives

7. Utilities & Energy Management

• Monitor electricity, water, and other utilities consumption.
• Implement energy-saving initiatives.
• Coordinate with utility providers.

8. Documentation & Reporting

• Maintain records of maintenance, incidents, and compliance.
• Prepare MIS reports for management.
• Track KPIs and performance metrics.

Skills & Qualifications

Educational Qualification

• Facilities Management, Hotel management or related field (preferred).
• Certifications in Hospitality management are an advantage.

Experience

• 710 years of experience in facility, hotel management or hospitality management.
• Experience in real estate projects (residential/commercial) preferred.

Key Skills

• Leadership and team management
• Vendor management and negotiation skills
• Strong soft skills knowledge
• Knowledge of building systems and maintenance
• Budgeting and cost control
• Problem-solving and decision-making
• Good communication and interpersonal skills

Key Performance Indicators (KPIs)

• Facility uptime and maintenance efficiency
• Event Handling
• Conflict Handling
• Stakeholder satisfaction scores
• Cost savings and budget adherence
• Compliance and audit scores
• Response and resolution time for complaints are met with timelines