Head - Business Development & BPO Projects

Mount Talent Consulting; Dadri; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Mount Talent Consulting in Noida seeks an experienced Head of Business Development & BPO Projects to drive client acquisition for government and corporate BPO/ITES projects. The role covers end-to-end lifecycle from business closure to operational launch, with a focus on new BPO and contact centre engagements.

The ideal candidate has 10+ years in BD within BPO/ITES and strong negotiation and stakeholder skills to manage complex government and private sector opportunities.

Qualifications

• 10+ years of Business Development experience in the BPO/ITES/Contact Centre industry.
• Proven experience in acquiring Government and Corporate BPO projects.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to manage projects end-to-end from acquisition to execution.

Responsibilities

• Acquire new BPO, Contact Centre, and Customer Support projects.
• Generate business from Government Departments, PSUs, Corporates, and Private Organizations.
• Conduct client meetings, presentations, and commercial negotiations.
• Manage the complete project lifecycle, including client onboarding, BPO setup, recruitment, infrastructure coordination, and project go-live.
• Build and maintain long-term client relationships.
• Achieve business growth and revenue targets.

Skills

Business Development

Negotiation

Stakeholder Management

Job description

Head Business Development & BPO Projects

Location: Noida

Experience: 10+ Years

Job Summary:

We are looking for an experienced Business Development professional to drive client acquisition for BPO/Contact Centre projects. The candidate will be responsible for identifying and acquiring Government and Corporate clients, securing new BPO projects, and leading the complete project setup from business closure to operational launch.

Key Responsibilities

• Acquire new BPO, Contact Centre, and Customer Support projects.
• Generate business from Government Departments, PSUs, Corporates, and Private Organizations.
• Conduct client meetings, presentations, and commercial negotiations.
• Manage the complete project lifecycle, including client onboarding, BPO setup, recruitment, infrastructure coordination, and project go-live.
• Build and maintain long-term client relationships.
• Achieve business growth and revenue targets.

Requirements

• 10+ years of Business Development experience in the BPO/ITES/Contact Centre industry.
• Proven experience in acquiring Government and Corporate BPO projects.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to manage projects end-to-end from acquisition to execution.

Preferred: Experience with Government helpline, e-Governance, Citizen Support, Tele-Law, Agriculture, or similar public sector projects.