Business Development Manager

Henosis Tech; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Alpha Reach is seeking an experienced Manager/AGM/GM/VP of Business Development (BPO Sales) to drive client acquisition and revenue growth. The role targets strong BPO/ITS sales, and building relationships with domestic and international clients.

The candidate will manage the complete sales cycle, hit revenue targets, and lead the BD team to expand the client base while coordinating with operations for smooth onboarding.

Qualifications

• 8+ years of overall experience in BPO, Customer Support, Sales, Business Development, or Outsourcing.
• Career progression from Customer Support Executive / Telecaller / Sales Executive to Business Development roles preferred.
• Strong understanding of BPO operations and customer-facing processes.
• Experience in transitioning from operations to sales and business development.

Responsibilities

• Generate new business opportunities through cold calling, email outreach, LinkedIn, networking, references, and client meetings.
• Identify and acquire new domestic and international clients for BPO and outsourcing services.
• Build and maintain relationships with decision-makers and key stakeholders.
• Manage the full sales cycle from lead generation to proposal, negotiation, closure, and onboarding.
• Achieve monthly, quarterly, and annual sales targets.
• Prepare proposals, presentations, quotations, and commercial offers.
• Maintain CRM records and timely follow-ups with prospects.
• Coordinate with operations and recruitment for smooth onboarding and service delivery.
• Identify new markets and opportunities to expand the client base.
• Lead the sales team to achieve targets.

Skills

BPO Sales

B2B Business Development

Client Acquisition

Revenue Growth

Leadership

Sales Pipeline

Relationship Management

Education

MBA/PGDM in Sales, Marketing, or Business Management

Bachelor's degree in any discipline

Tools

CRM software

LinkedIn

Job description

Role & responsibilities

About the Role

Alpha Reach is looking for an experienced and result-oriented Manager / AGM / GM / VP Business Development (BPO Sales)to drive client acquisition, business development, and revenue growth. The ideal candidate will have strong experience in BPO/ITS sales, B2B business development, client acquisition, and handling domestic and international clients.

Key Responsibilities

• Generate new business opportunities through cold calling, email outreach, LinkedIn, networking, references, and client meetings.
• Identify and acquire new domestic and international clients for BPO and outsourcing services.
• Build and maintain strong relationships with decision-makers and key stakeholders.
• Manage the complete sales cycle from lead generation and requirement gathering to proposal, negotiation, closure, and client onboarding.
• Achieve monthly, quarterly, and annual sales and revenue targets.
• Prepare business proposals, presentations, quotations, and commercial offers.
• Maintain a strong sales pipeline and ensure timely follow-ups with prospects.
• Coordinate with operations and recruitment teams for smooth client onboarding and service delivery.
• Identify new markets and business opportunities to expand the company's client base.
• Maintain accurate CRM records and regularly update sales activities and pipeline status.
• Develop strategies to increase revenue, improve market presence, and generate repeat business.
• Lead and coordinate with the business development/sales team to achieve organizational targets.

Preferred BPO Services Experience

• Customer Support
• Technical Support
• Sales Process
• Lead Generation
• Backend Operations
• Recruitment Process Outsourcing (RPO)
• Chat & Email Support

Preferred Candidate Profile

• 8+ years of overall experience in BPO, Customer Support, Sales, Business Development, or Outsourcing.
• Candidates with a proven career progression from Customer Support Executive / Telecaller / Sales Executive / Process Associate at junior level to Business Development Manager / Senior Business Development roles will be preferred.
• Should have a strong understanding of BPO operations and customer‑facing processes through hands‑on experience.
• Proven experience in transitioning from operational/customer‑facing roles into sales and business development.
• Strong experience in BPO Sales, B2B Business Development, client acquisition, and revenue generation.
• Experience in independently generating leads and converting prospects into clients.
• Experience handling domestic and/or international clients.
• Strong understanding of BPO services such as Customer Support, Technical Support, Sales Processes, Lead Generation, Backend Operations, RPO, and Chat & Email Support.
• Excellent communication, presentation, negotiation, relationship management, and deal‑closing skills.
• Proven track record of achieving sales targets and generating business revenue.
• Leadership and team‑management experience will be an advantage.
• Should be target‑oriented, self‑driven, commercially focused, and capable of working independently.
• Candidates based in Noida/Delhi NCR or willing to relocate to Noida are preferred.
• Graduate in any discipline; MBA/PGDM in Sales, Marketing, or Business Management will be an added advantage.