Business Development Manager BPO

Pagaar India; India; On-site; INR 335,000 - 558,000; Full time

Job summary

Pagaar India in Noida invites an experienced Business Development Manager to lead our BPO growth. You will generate new domestic and international opportunities, leveraging a strong network and proven track record in BPO, call center, and related services.

The role focuses on end-to-end sales, client acquisition, and strategic partnerships, with performance incentives and a target-driven approach.

Qualifications

• 2+ years in BPO/ITES Business Development.

Responsibilities

• Identify and secure new BPO/Call Center projects from domestic and international clients.
• Source high-quality leads via LinkedIn, email marketing, cold calling, networking, references, and online platforms.
• Build and maintain strong relationships with founders, CEOs, business owners, and procurement teams.
• Manage the full sales lifecycle from lead generation to proposal, negotiation, closure and onboarding.
• Pitch solutions across voice, non-voice, inbound, outbound, sales, tech support, KPO, and back-office processes.
• Explore sub-vendor outsourcing, white-label agreements, and strategic alliance opportunities.
• Finalize commercials, pricing structures, SLAs, and client contracts.
• Coordinate with operations for successful client onboarding.
• Maintain a transparent sales pipeline and report on leads, meetings, and conversions.

Skills

Communication skills

Negotiation

Presentation skills

Tools

LinkedIn Sales Navigator

CRM software

Email outreach tools

Job description

Job Description: Business Development Manager (BPO) Position Overview

• Role : Business Development Manager BPO
• Location : Noida Sector 63, Uttar Pradesh (Work from Office)
• Job Type : Full-Time
• Experience : 2+ Years in BPO/ITES Business Development
• Salary : 30,000 50,000 per month + Performance-Based Incentives
• Industry : BPO / ITES / Customer Support / Sales

About the Role

We are looking for an experienced and result-oriented Business Development Manager to lead our BPO business development activities. In this role, you will generate new domestic and international business opportunities. The ideal candidate possesses a strong network and a proven track record in acquiring BPO, Call Center, Customer Support, Sales, Lead Generation, Technical Support, and Back-Office projects.

Key Responsibilities

• Project Acquisition : Identify and secure new BPO/Call Center projects from both domestic and international clients.
• Lead Generation : Source high-quality leads via LinkedIn, email marketing, cold calling, networking, references, and online platforms.
• Relationship Management : Build and maintain strong ties with Founders, CEOs, business owners, and procurement teams.
• End-to-End Sales Lifecycle : Manage the complete pipeline from lead generation and qualification to proposal, negotiation, closure, and onboarding.
• Service Expansion : Pitches solutions across diverse domains including voice, non-voice, inbound, outbound, sales, tech support, KPO, and back-office processes.
• Strategic Partnerships : Explore sub-vendor outsourcing, white-label agreements, and strategic alliance opportunities.
• Commercial Negotiation : Finalize commercials, pricing structures, Service Level Agreements (SLAs), and client contracts.
• Process Transition : Coordinate closely with internal operations and management teams for successful client onboarding.
• Pipeline Reporting : Maintain a transparent sales pipeline and provide structured reports on leads, meetings, and conversion rates.

Requirements & Qualifications

• Experience : Minimum 2 years of dedicated experience in BPO/ITES Business Development.
• Geographic Focus : Prior experience or existing networks in acquiring projects from the USA, Canada, UK, Australia, and India is highly preferred.
• Domain Knowledge : Deep understanding of the BPO outsourcing industry, international processes, and delivery models.
• Communication : Exceptional verbal, written, negotiation, and high-impact presentation skills.
• Tools Savvy : Highly proficient in LinkedIn Sales Navigator, email outreach software, and CRM platforms.
• Background : Previous experience with BPO/KPO firms, call centers, lead generation agencies, or BPO consultancies is a major advantage.

Key Performance Indicators (KPIs)

• Number of qualified BPO leads generated.
• Client meetings and demos successfully scheduled.
• Accuracy and volume of proposals submitted.
• Volume of new clients acquired and monthly revenue generated.
• Final conversion/closure rate and client retention score.