HCLTech - Mega Walkin Drive for Freshers - 26th Oct 2026(Process Associate - Voice)

HCL Technologies Limited; Chennai; On-site; INR 300,000 - 450,000; Full time

Job summary

HCLTech invites fresh graduates to join as Process Associates in Chennai for an International voice process role. You will handle customer interactions via voice, email, and chat, delivering timely resolutions and maintaining data accuracy across systems.

We value strong communication, attention to detail, and a willingness to work in a US shift. Education qualifications include BE/BTech, MCA, MSc IT, or Arts & Science degrees, with 2025/2026 graduates welcome.

Qualifications

• Fresh graduates from 2025 and 2026 graduating batches.
• Arts & Science graduates are eligible to apply.
• Willing to work in a US Shift environment.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer interactions through voice, email, and chat.
• Respond to queries professionally and provide timely resolutions.
• Maintain accurate customer information across systems.
• Investigate and resolve concerns while ensuring positive experience.
• Escalate complex issues when required.
• Adhere to guidelines, quality standards and compliance.
• Support operational excellence via accuracy and efficiency.

Skills

Communication skills

Customer service

Problem solving

Analytical skills

Fast-paced work

Education

Arts & Science graduates

BE/BTech

MCA

MTech

MSc IT

Job description

HCLTech is looking for enthusiastic and customer-focused fresh graduates to join as Process Associates. This is an excellent opportunity for candidates who are looking to build their careers in customer support and operations within a dynamic and fast-paced environment.

The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

Job Title: International voice process - Fresher

Experience: Freshers (0-1 Year)

Employment Type: Full-Time

Interview Date: 26th October 2026

Timings: 10PM to 1PM

Key Responsibilities

• Handle customer interactions through voice, email, and chat support channels.
• Respond to customer queries professionally and provide timely resolutions.
• Maintain accurate customer information across multiple systems and databases.
• Investigate and resolve customer concerns while ensuring a positive customer experience.
• Escalate complex issues to the appropriate teams when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Support operational excellence through accuracy, efficiency, and continuous improvement.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Good analytical and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and data management skills.

Eligibility Criteria

• Freshers from the 2025 and 2026 graduating batches.
• Arts & Science graduates are eligible to apply.
• Candidates should possess strong communication skills and be willing to work in a US Shift environment.

Educational Qualification

• Bachelor's degree in arts & science disciplines.
• BE / B.Tech
• MCA
• M.Tech
• Msc IT
• IT-related Engineering Graduates

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