Mega Walkin Drive - 19th OCT | Process Associate | International Voice Process | US Shift | Chennai

HCL Technologies Limited; Chennai; On-site; INR 260,000 - 380,000; Full time

Job summary

HCL Technologies Limited is hosting a Mega Walkin Drive for an International Voice Process (Fresher) in Chennai. Fresh graduates from 2025 and 2026 batches are invited to apply for Full-Time Process Associate roles with a US shift, scheduled for 19 Oct 2026.

Responsibilities include handling voice, email, and chat interactions, delivering timely resolutions, and maintaining accurate data across systems. The walk-in emphasizes strong communication, customer-centric service, and the ability to

Qualifications

• Freshers from the 2025 and 2026 graduating batches.
• Arts & Science graduates are eligible to apply.
• Candidates should possess strong communication skills and be willing to work in a US Shift environment.

Responsibilities

• Handle customer interactions through voice, email, and chat support channels.
• Respond to customer queries professionally and provide timely resolutions.
• Maintain accurate customer information across multiple systems and databases.
• Investigate and resolve customer concerns while ensuring a positive customer experience.
• Escalate complex issues to the appropriate teams when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Support operational excellence through accuracy, efficiency, and continuous improvement.

Skills

Verbal & written communication

Customer service

Problem solving

Analytical skills

Data management

Education

Bachelor's degree in Arts & Science

BE/B.Tech

MCA

M.Tech

MSc IT

IT-related Engineering

Job description

Mega Walkin Drive- 19 Oct 2026 | International Voice Process | US Shift

About the Role

HCLTech is looking for enthusiastic and customer-focused fresh graduates to join as Process Associates. This is an excellent opportunity for candidates who are looking to build their careers in customer support and operations within a dynamic and fast-paced environment.

The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

Job Title: International voice process - Fresher

Experience: Freshers (0-1 Year)

Employment Type: Full-Time

Interview Date: 19th October 2026

Timings: 10PM to 1PM

Key Responsibilities

• Handle customer interactions through voice, email, and chat support channels.
• Respond to customer queries professionally and provide timely resolutions.
• Maintain accurate customer information across multiple systems and databases.
• Investigate and resolve customer concerns while ensuring a positive customer experience.
• Escalate complex issues to the appropriate teams when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Support operational excellence through accuracy, efficiency, and continuous improvement.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Good analytical and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and data management skills.

Eligibility Criteria

• Freshers from the 2025 and 2026 graduating batches.
• Arts & Science graduates are eligible to apply.
• Candidates should possess strong communication skills and be willing to work in a US Shift environment.

Educational Qualification

• Bachelor's degree in arts & science disciplines.
• BE / B.Tech
• MCA
• M.Tech
• Msc IT
• IT-related Engineering Graduates

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