Walkin Drive - 26th OCT | Process Associate | US Shift | Chennai

HCL Technologies Limited; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

HCLTech is seeking fresh graduates for International voice process roles in Chennai to handle voice, email, and chat interactions for US shift customers. The position offers full-time employment with a focus on delivering exceptional customer experiences and maintaining data accuracy across multiple systems.

Ideal candidates have strong communication, problem-solving, and organizational skills, with a willingness to work in a fast-paced environment.

Qualifications

• Freshers from the 2025 and 2026 graduating batches eligible.
• Arts & Science graduates eligible.
• Willing to work in a US Shift environment.
• Excellent communication skills and ability to handle multiple channels.

Responsibilities

• Handle customer interactions via voice, email, and chat.
• Provide timely resolutions to queries.
• Maintain accurate customer information across systems.
• Investigate and resolve customer concerns with a positive experience.
• Escalate complex issues as needed.
• Adhere to guidelines, quality standards, and compliance.
• Support operational excellence through accuracy and continuous improvement.

Skills

Communication skills

Customer service

Problem-solving

Analytical skills

Organizational skills

Adaptability

Education

Bachelors in arts & science

BE / B.Tech

MCA

MTech

MSc IT

IT-related Engineering Graduates

Job description

About the Role

HCLTech is looking for enthusiastic and customer-focused fresh graduates to join as Process Associates. This is an excellent opportunity for candidates who are looking to build their careers in customer support and operations within a dynamic and fast-paced environment.

The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

Job Title: International voice process - Fresher

Experience: Freshers (0-1 Year)

Employment Type: Full-Time

Interview Date: 26th October 2026

Timings: 10PM to 1PM

Key Responsibilities

• Handle customer interactions through voice, email, and chat support channels.
• Respond to customer queries professionally and provide timely resolutions.
• Maintain accurate customer information across multiple systems and databases.
• Investigate and resolve customer concerns while ensuring a positive customer experience.
• Escalate complex issues to the appropriate teams when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Support operational excellence through accuracy, efficiency, and continuous improvement.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Good analytical and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and data management skills.

Eligibility Criteria

• Freshers from the 2025 and 2026 graduating batches.
• Arts & Science graduates are eligible to apply.
• Candidates should possess strong communication skills and be willing to work in a US Shift environment.

Educational Qualification

• Bachelor's degree in arts & science disciplines.
• BE / B.Tech
• MCA
• M.Tech
• Msc IT
• IT-related Engineering Graduates

Contact Person: Sowmiya

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