HCLTech is hiring for experienced 3 to 4 years in Voice/non-Voice based non-technical process -[...]

HCLTech

Chennai

On-site

INR 334,800 - 558,000

Full time

14 days+

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Job summary

A leading tech company is seeking an experienced Customer Service Specialist in Chennai, Tamil Nadu. The role involves supporting floor operations, monitoring team attendance, and training new hires. The ideal candidate has strong skills in MS Excel, VBA Macro, and PowerPoint, alongside excellent communication skills. This is a full-time position requiring flexibility for night shifts and onsite work. Interested candidates can apply by emailing their resumes.

Qualifications

Proficient in MS Excel, VBA Macro and PowerPoint.
Excellent customer service and interpersonal skills.
Strong written and verbal communication skills.
Attention to detail and follow through.
Ability to work independently and in a team environment.
Flexibility to work at night shifts.
Flexible to work from office (5 days).

Responsibilities

Helping the agents on floor.
Taking care of all floor activities and allocation.
Support operations when required.
Training the new hires on process and refresher training as well.
Handling supervisor calls when required.
Queue Monitoring (Meeting SLA and TAT).
Checking the team attendance.
Maintaining internal quality scores.
Conducting the team huddles and share process updates.
Providing timely responses for email and report delivery.

Skills

MS Excel

VBA Macro

PowerPoint

Excellent customer service

Strong written communication

Strong verbal communication

Attention to detail

Ability to multitask

Education

Minimum 15 years of education

Tools

MS Access

SQL

Power BI

Job description

HCLTech is hiring for experienced 3 to 4 years in Voice/non-Voice based non-technical process - MS Excel, VBA Macro and PowerPoint

Overview

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can become the best version of themselves that they can be.

If all this sounds like an environment you\'ll thrive in, then you are in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Mode of Interview: Virtual/Online

Job Summary

Helping the agents on floor.
Taking care of all floor activities and allocation.
Support operations when required.
Training the new hires on process and refresher training as well.
Handling supervisor calls when required.

Responsibilities and Duties

Queue Monitoring (Meeting SLA and TAT).
Checking the team attendance (Meet the Productivity target).
Meet the internal Quality scores and maintaining the utilization adherence.
Floor Support (Support agents in clearing the process doubts and system issue).
Conducting the team huddles and share the process updates received from client.
On time responses for email and maintaining/delivering the reports on daily basis.
Coaching the bottom performers in terms of quality and productivity.
Providing Value Adds to Team.
Participation in Internal calibration.
Leading the team in the absence of Team Leader.

Required Skills and Qualifications

Proficient in MS Excel, VBA Macro and PowerPoint
Excellent customer service and interpersonal skills
Strong written and verbal communication skills
Attention to detail and follow through
Ability to work independently and in a team environment
Ability to multitask effectively
MS Access & SQL & Power BI proficiency is an added advantage
Degree mandatory (Minimum 15 years of education)
Flexible to work at night shifts (Strictly no rotational or regular shifts)
Flexible to work from office (5 days)

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

How You\'ll Grow

At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.

Our company is extremely diverse with 165 nationalities represented.

We offer the opportunity to work with colleagues across the globe.

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.

We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.

Seniority level