Analyst - English, Arabic, Microsoft Windows

HCL Technologies Limited; Chennai District; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Job summary

HCLTech in Chennai seeks an Analyst - English, Arabic, Microsoft Windows to diagnose hardware, software and network issues for end users via phone and chat. You will route incidents, coordinate with vendors, manage user access, and document resolutions in the call tracking system.

Work 24x7 rotational shifts, assist with mobile device troubleshooting, and collaborate with the helpdesk to improve processes while delivering reliable IT support.

Qualifications

• Technical support experience or helpdesk exposure would be beneficial.
• Willingness to work in 24x7 rotational shifts.

Responsibilities

• Provide hardware, software, and network problem diagnosis/resolution via telephone and chat for customer end users.
• Resolve or route incidents to appropriate teams and coordinate with vendors and support staff.
• Administer and provide User Access and Exit controls and document issues using call tracking systems.
• Collaborate with helpdesk peers to improve operational procedures and solve chronic problems.
• Troubleshoot mobile devices and support across Windows environments.

Job description

Analyst - English, Arabic, Microsoft Windows Analyst - English, Arabic, Microsoft Windows India Job Description Analyst - English, Arabic, Microsoft Windows Chennai, Tamil Nadu

Job Summary

Role, responsibilities, and skill sets: • Provide hardware / software / network problem diagnosis / resolution via telephone and chat for customer’s end users. • Resolve or Route incidents and requests to appropriate teams • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User Access and Exit controls. • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. • Work closely with helpdesk peers in cross‑training, development/implementation of operational excellence procedures and fostering teamwork. • Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. • Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. • Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. • Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) • Willing to work in different rotational shifts (24*7) and national holidays as required by Operations

Key Responsibilities

Role, responsibilities, and skill sets: • Provide hardware / software / network problem diagnosis / resolution via telephone and chat for customer’s end users. • Resolve or Route incidents and requests to appropriate teams • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User Access and Exit controls. • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. • Work closely with helpdesk peers in cross‑training, development/implementation of operational excellence procedures and fostering teamwork. • Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. • Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. • Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. • Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) • Willing to work in different rotational shifts (24*7) and national holidays as required by Operations

Skill Requirements

Technical Requirements: • Windows Operating systems • Clients: Windows8, Windows7, Windows 10 • Servers: Windows 2008, Windows 2003, Windows 2000 • Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance • Knowledge of Lync and OCS • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook • Internet browsers (e.g. Explorer, Chrome, Firefox) • Anti‑virus and firewall software • PC Hardware knowledge o Desktop o Laptop o Peripheral devices (printers, scanners) • Mobile devices and OS (iOS/Android/Windows) • PC Hardware knowledge

Other Requirements

Fluent in English & ready to work 24*7 in rotational shifts

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.