Mega Job opening for Customer Support Executive in HGS,Chennai

HGS; Chennai District; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Life insurance for self

Medical insurance for self and immediate dependents

Concierge desk

Gym and recreational banking facilities

Travel desk

Medical facility and doctor on call

Job summary

HGS, located in Chennai, is hiring for the position of Customer Support Associate – Voice. This role requires individuals with a diploma or undergraduate degree, aged 18-28, who can provide exceptional customer service through voice channels.

The ideal candidates must be fluent in Tamil as well as English and/or Hindi. Benefits include life insurance, medical insurance for self and dependents, and access to gym facilities.

Qualifications

• Graduates aged 18 to 28 are preferred.
• Must possess customer service skills.
• Bilingual in Tamil and English and/or Hindi is required.

Responsibilities

• Provide high-quality customer support via voice channels.
• Handle inquiries and resolve issues.
• Ensure customer satisfaction.

Skills

Customer support

Communication

Problem-solving

Fluent in Tamil

Fluent in English

Fluent in Hindi

Education

Diploma or any undergraduate degree (Arts or Engineering)

Job description

• Full-time

Company Description

Hinduja Global Solutions (HGS) was established in India under the name ALIT (Ashok Leyland Information Technology), providing information technology services in 1993 with just one client and 25 employees. ALIT was merged with Hinduja Finance Corporation (HFC) in 2000 to form HGS. Between 2000 and 2003, HGS won businesses of major international clients, who were among the leaders in the Insurance & Telecom industries, thus establishing itself as a major player in the contact center industry. 2003 also marked the company's entry into international markets, with the establishment of its center in Manila.

With an aggressive acquisition strategy in place, HGS acquired Customer Contact Center Inc., a leading call center company located in the Philippines. In 2006, HGS acquired AFFINA LLC, a contact center and database management and marketing research company. In 2010, Careline Services, a UK-based contact center management services provider was acquired. In 2011, HGS acquired Online Support Inc, Canada based Customer Relationship Management Company and HCCA Business Services (P) Ltd (HCCA), a prominent player in Human Resource Outsourcing (HRO) domain in India. By virtue of these acquisitions, HGS today offers its clients nearly four decades of contact center experience and leadership dating back to 1973.

HGS currently has a global footprint of 55 delivery centers in India, the United States of America, the United Kingdom, Canada, Mauritius, France, Germany, Italy, Jamaica, the Netherlands, and Philippines.

Job Description

Position: Customer Support Associate – Voice (Chennai)

Years of Experience: 0 – 3 years

Salary: Competitive, as per industry standards

Shift: Domestic rotational – 9 hrs/day, 10 am to 4 pm

Location: 5th Floor, Jayanth Tech Park, Padmini Gardens, Mount Poonamallee Road, Nandambakkam, Chennai 600 089

Responsibilities: Provide high‑quality customer support via voice channels, handle inquiries, resolve issues, and ensure customer satisfaction.

Qualifications

• Diploma or any undergraduate degree (Arts or Engineering)
• Age 18 to 28 years
• Languages: Tamil plus English and/or Hindi

Benefits

• Life insurance for self
• Medical insurance for self and immediate dependents
• Concierge desk
• Gym and recreational banking facilities
• Travel desk
• Medical facility and doctor on call