Customer Service Specialist

HCLTech; Chennai District; On-site; INR 230,000 - 320,000; Full time

Job summary

A leading technology company in Chennai is seeking a Talent Acquisition Advisor to join its voice support team. The role involves managing customer interactions, resolving queries, and ensuring satisfaction. Ideal candidates will have at least 1 year in customer service, excellent communication skills, and a positive attitude. Join this dynamic team committed to excellence and innovation.

Qualifications

• Minimum 1 year of customer service experience (tech support experience not considered).
• Willingness to work in rotational shifts, including night shifts and weekends.
• Positive attitude and ability to work in a team environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer queries and concerns with empathy and clarity.
• Maintain accurate records of customer interactions.
• Ensure timely resolution and follow-up on customer issues.
• Adhere to shift schedules and company policies.

Skills

Excellent communication skills

Strong interpersonal skills

Multilingual skills

Multilingual (plus)

Job description

Talent Acquisition Advisor | Certified LinkedIn Recruiter

About HCL:

HCLTech is a global technology company that helps enterprises reimagine their business for the digital age. With a strong legacy of innovation, HCLTech offers services across IT, engineering, and digital transformation. The company is known for its employee-centric culture, career growth opportunities, and commitment to excellence. Join HCLTech and be part of a team that’s shaping the future of technology.

How to Apply:

Interested candidates can send their updated resume to [e-mail]

Required Experience: 1-2 years experience

Shift: 24x7 rotational shifts (including night shifts and weekly offs)

Experience Required: Minimum 1 year in customer service (non-technical support)

Job Summary:

We are hiring enthusiastic and customer-focused individuals for our voice support team in Chennai. This role involves handling customer interactions over the phone, resolving queries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally
• Address customer queries and concerns with empathy and clarity
• Maintain accurate records of customer interactions
• Ensure timely resolution and follow-up on customer issues
• Adhere to shift schedules and company policies

Required Skills & Qualifications:

• Minimum 1 year of customer service experience (tech support experience not considered)
• Excellent communication skills – both verbal and written
• Strong interpersonal and soft skills
• Willingness to work in rotational shifts, including night shifts and weekends
• Positive attitude and ability to work in a team environment

Preferred Attributes:

• Prior experience in a voice-based customer support role
• Ability to remain calm under pressure
• Multilingual skills are a plus

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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