HCLTech IS HIRING - Excellent opportunity for Customer Service Representative - 4 to 8 years ex[...]

HCLTech; Chennai; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Continuous learning and career development programs

Flexible work arrangements

Job summary

A leading global technology company is hiring Customer Service Representatives with team lead experience in Voice and Chat support. The role involves managing customer inquiries, achieving targets, and ensuring timely resolutions. Candidates should have excellent communication skills and be flexible with work hours.

Qualifications

• Mandatory relevant experience in Customer Support with Team Lead in Voice and Chat support.
• Flexible to work night shifts, willing to work from office.

Responsibilities

• Respond to customer inquiries via live chat and email accurately and efficiently.
• Manage escalations and ensure timely resolution of customer issues.
• Achieve weekly/monthly/quarterly targets and SLAs.

Skills

Customer Service Representative

Team Lead

Education

15 years of education

Tools

Microsoft Office Suite

Job description

HCLTech IS HIRING - Customer Service Representative (Voice and Chat Support) - Team Lead Experience

We are HCLTech, a rapidly growing global technology company with over 222,000 employees across 60 countries, focused on Digital, Engineering, and Cloud services.

We are seeking experienced Customer Service Representatives with team lead experience in Voice and Chat support for an excellent career opportunity.

Skills: Customer Service Representative (Voice and Chat Support) - Team Lead

Requirements:

• Mandatory relevant experience in Customer Support with Team Lead in Voice and Chat support
• Minimum 15 years of education
• Flexible to work night shifts (no rotational or regular shifts)
• Willing to work from office (5 days a week)

Walk-in Details:

• Date: 8th May 2025
• Time: 10 am to 2 pm
• Experience: 3 to 8 years, including OTC/Order Management with team lead experience
• Mode: Face-to-face interview
• HR Contact: Maithreyee A

Job Responsibilities:

• Respond to customer inquiries via live chat and email accurately and efficiently
• Achieve weekly/monthly/quarterly targets and SLAs
• Manage escalations and ensure timely resolution of customer issues
• Maintain accurate documentation of interactions
• Adhere to work schedules and policies

Qualifications:

• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite
• Ability to work independently and in a team

Equal Opportunity: We are committed to diversity and provide equal employment opportunities to all applicants and employees.

Growth Opportunities: We offer continuous learning, career development programs, and opportunities to explore different roles.

Why Choose Us: Join a diverse, global, and innovative environment with flexible work arrangements and growth opportunities.