Opening at HCL Tech for Voice Process - Fresher - Bangalore

HCL Technologies Limited; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

HCL Technologies Limited is opening a Voice Process - Fresher position in Bengaluru. The role is that of a Process Associate, handling customer inquiries via email and chat, with data entry and issue resolution responsibilities.

Fresh graduates from 2024 to 2026 in Arts & Science are eligible. Bachelor’s degree in any discipline is preferred; IT/engineering degrees listed as not eligible for this posting.

Qualifications

• Strong written communication skills, especially for email and chat support.

Responsibilities

• Respond promptly and effectively to customer queries via email or chat.
• Accurately enter, update, and manage data across multiple systems and databases.
• Troubleshoot customer problems and escalate complex issues to senior support teams as needed.

Skills

Written communication

Education

Bachelor's degree

Job description

Opening at HCL Tech for Voice Process - Fresher - Bengalore

Designation: Process Associate

Detailed Responsibilities:

• Respond promptly and effectively to customer queries and issues via email or chat, ensuring high levels of customer satisfaction.
• Accurately enter, update, and manage data across multiple systems and databases.
• Troubleshoot customer problems, provide actionable solutions, and elevate complex issues to senior support teams as required

Must-Have:

• Strong written communication skills, especially for email and chat support.
• Arts & Science, candidate should be fresher 2024 to 2026 Passed out.

Educational Qualifications:

• Bachelor's degree in any discipline is preferred. - Arts & Science
• BTECH, IT, MCA, BE are not eligible to apply