HCL Hiring Process Associate - Email Support (Any Graduate)

HCL Technologies; India; On-site; INR 280,000 - 450,000; Full time

Job summary

HCL Technologies is hiring for the role of Process Associate – Email Support in India. Fresh graduates with BA/BCom/BBA can apply.

The position involves handling customer queries via email and chat, supporting Business Banking clients, and ensuring KYC validation compliance, all while maintaining service levels. The role is an office-based opportunity, requiring strong communication and problem-solving skills, and proficiency in MS Office to efficiently process information and respond to

Qualifications

• Educational qualification: BA / BCom / BBA (Undergraduate and Graduate candidates can apply).
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office; familiarity with accounting terms preferred.

Responsibilities

• Handle customer queries via email and chat support with timely and effective solutions.
• Support Business Banking client requirements relating to products and services.
• Drive KYC validation to ensure compliance and accuracy.
• Capture amendments to keep information up-to-date and policy compliant.
• Maintain high customer satisfaction while meeting SLAs.

Skills

Excellent communication skills

Strong analytical and problem-solving

Proficient in Microsoft Office

Strong narrative writing for email

Education

BA / BCom / BBA

Job description

HCL Technologies, a global IT services leader, is recruiting fresh graduates for the Process Associate – Email Support position. This role offers an excellent opportunity to work in customer service, handle email and chat support, and develop professional skills in business banking operations and KYC validation.

Position Overview

Position: Process Associate – Email Support

Experience: Freshers Welcome

Qualification: BA/BCom/BBA

Work Mode: Work from Office

Key Responsibilities

• Handle customer queries via email and chat support with timely and effective solutions.
• Support Business Banking client requirements relating to a range of products and services.
• Drive great customer outcomes and internal control through validating KYC information.
• Capture amendments required to ensure all information is up-to-date and policy compliant.
• Develop strong communication and problem-solving skills.
• Maintain high customer satisfaction while meeting SLAs.

Eligibility & Requirements

• Educational Qualification: BA / BCom / BBA (Undergraduate and Graduate both can apply).
• Excellent communication skills (written and verbal).
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office applications.
• Familiar with accounting terminologies (preferred).
• Strong narrative writing skills for email support.
• Ability to handle confidential information and data.