Customer Service Representative

HCL Technologies Limited; Chennai; On-site; INR 240,000 - 360,000; Full time

Job summary

HCL Technologies Limited in Chennai invites fresh graduates to attend a Mega Walk in Interview for the Process Associate position in the Order-to-Cash domain. This role targets Bachelor’s degree holders who are freshers and aims to start a career in customer operations via email and chat support.

Selected candidates will handle data entry, data maintenance across systems, and contribute to process improvements while working in US shifts. The interview is scheduled for 4th and 5th November 2026.

Qualifications

• Fresher applicants accepted.
• Bachelor’s degree in any discipline preferred (Arts & Science).
• No BTECH, IT, MCA, BE are eligible to apply.

Responsibilities

• Respond to customer queries via email or chat with high satisfaction.
• Enter, update and manage data across multiple systems.
• Troubleshoot issues, provide solutions, and escalate complex problems to senior teams.

Skills

Fresher

Education

Bachelor’s degree in any discipline (Arts & Science)

Job description

Mega Walk in Interview _ Fresher _Voice and Semi Voice _ 4th and 5th November 2026 (International Banking)

Designation: Process Associate

Shift: Us Shifts

Mode of interview:

Contact HR: Monica Celeen G

Introduction to the Organization.

HCLTech is a global leader in technology services and solutions, renowned for driving digital transformation across industries. With a presence in over 50 countries and a commitment to innovation, HCLTech empowers clients to achieve their business goals through cutting-edge IT services, engineering, and business process solutions. The company values agility, integrity, and excellence, and has consistently been recognized for its industry leadership and dedication to sustainable growth and employee development.

Overview of the Role

The Process Associate will play a crucial role in ensuring seamless customer operations within the Order-to-Cash domain. This position focuses on delivering exceptional customer service through email and chat channels, maintaining data accuracy, and driving process improvements. The role directly contributes to operational efficiency and enhances client satisfaction, supporting the company's objective to deliver world-class solutions and services.

Detailed Responsibilities

• Respond promptly and effectively to customer queries and issues via email or chat, ensuring high levels of customer satisfaction.
• Accurately enter, update, and manage data across multiple systems and databases.
• Troubleshoot customer problems, provide actionable solutions, and escalate complex issues to senior support teams as required.

Skill Requirements

Must-Have:

• Arts & Science, Fresher.

Educational Qualifications:

• Bachelor’s degree in any discipline is preferred. - Arts & Science
• No BTECH, IT, MCA, BE are not eligible to apply