It Officer

Synnat Pharma; Desa Pathrunipalem; On-site; INR 180,000 - 300,000; Full time

Job summary

Synnat Pharma in Andhra Pradesh seeks an IT Officer Desktop & Hardware Support to provide hands-on technical assistance for desktops, laptops, printers, and network devices. You will diagnose hardware issues, perform component replacements, and ensure devices are configured and maintained.

The role requires practical hardware know-how, Windows 10/11 experience, and the ability to work onsite with minimal supervision.

Qualifications

• Diploma/ BCA/ BSc/ B.Tech in CS/IT or equivalent.
• 6–12 months of Desktop/Hardware Support experience.
• Strong practical hardware troubleshooting experience.

Responsibilities

• Troubleshoot and resolve desktop and laptop hardware issues.
• Diagnose and replace faulty components such as RAM, SSD/HDD, SMPS, motherboard, power adapters, batteries, keyboards, displays, and other peripherals.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Perform Windows installation, OS troubleshooting, driver installation, and system configuration.
• Troubleshoot system performance, booting, blue-screen, application, and connectivity issues.
• Configure and troubleshoot LAN, Wi-Fi, printers, and basic network connectivity.
• Provide onsite technical support to users and resolve IT incidents within defined timelines.
• Install and configure software, antivirus, security updates, and required applications.
• Perform preventive maintenance of desktops, laptops, printers, and other IT equipment.
• Maintain IT asset inventory, equipment records, warranty details, and hardware movement records.
• Support user account setup, password resets, and basic Active Directory activities.
• Troubleshoot Microsoft 365/Outlook/Teams-related basic user issues.
• Coordinate with hardware vendors and service providers for warranty, repair, and replacement.
• Maintain proper documentation of IT incidents, repairs, and asset movements.

Skills

Hardware troubleshooting

Windows 10/11 troubleshooting

Desktop/Laptop assembly

LAN/TCP-IP/Wi-Fi troubleshooting

Active Directory basics

Microsoft 365 basics

Onsite support

Problem solving

Independent work

Education

Diploma / BCA / B.Sc / B.Tech in Computer Science / IT

Job description

We are looking for an IT Officer Desktop & Hardware Support to provide hands-on technical support for desktops, laptops, printers, network devices, and other IT equipment. The candidate should have strong practical knowledge of computer hardware troubleshooting and be comfortable handling day-to-day user issues.

Roles & Responsibilities

• Troubleshoot and resolve desktop and laptop hardware issues.
• Diagnose and replace faulty components such as RAM, SSD/HDD, SMPS, motherboard, power adapters, batteries, keyboards, displays, and other peripherals.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Perform Windows installation, OS troubleshooting, driver installation, and system configuration.
• Troubleshoot system performance, booting, blue-screen, application, and connectivity issues.
• Configure and troubleshoot LAN, Wi-Fi, printers, and basic network connectivity.
• Provide onsite technical support to users and resolve IT incidents within defined timelines.
• Install and configure software, antivirus, security updates, and required applications.
• Perform preventive maintenance of desktops, laptops, printers, and other IT equipment.
• Maintain IT asset inventory, equipment records, warranty details, and hardware movement records.
• Support user account setup, password resets, and basic Active Directory activities.
• Troubleshoot Microsoft 365/Outlook/Teams-related basic user issues.
• Coordinate with hardware vendors and service providers for warranty, repair, and replacement.
• Maintain proper documentation of IT incidents, repairs, and asset movements.

Required Skills:

• Strong hands-on knowledge of computer hardware and troubleshooting.
• Good knowledge of Windows 10/11 installation and troubleshooting.
• Experience in desktop/laptop assembly, configuration, and component replacement.
• Basic knowledge of LAN, TCP/IP, Wi-Fi, switches, and network troubleshooting.
• Basic knowledge of Active Directory and Microsoft 365.
• Good troubleshooting and problem-solving skills.
• Ability to work independently and provide onsite support.

Qualification & Experience:

• Diploma / BCA / B.Sc / B.Tech in Computer Science, IT, or equivalent.
• 6 Months to 1 year of experience in Desktop Support / Hardware Support / IT Support.
• Candidates with strong practical hardware troubleshooting experience will be preferred.