Hair Coach – Outbound Support – Siliguri (WFO)

Fusion CX; Darjeeling; On-site; INR 240,000 - 360,000; Full time

Job summary

Fusion CX is hiring Hair Coaches in Siliguri to guide clients through hair-health journeys with education, empathy, and structured support. The role emphasizes assessment, progress tracking, and adherence to medical guidelines within a performance-driven environment.

The ideal candidate holds a graduation in any discipline and demonstrates strong English/Hindi communication, empathy, and active listening. This WFO position offers opportunities to grow within a global company focused on

Qualifications

• Graduation in any discipline is required.
• Strong communication in English and Hindi is essential.
• Demonstrated empathy and interpersonal sensitivity are important.
• Active listening and problem-solving skills are needed.
• Ability to manage time and multi-task client interactions with professionalism.

Responsibilities

• Assess client hair conditions based on guidelines from medical and process teams.
• Educate clients on hair care practices, washing, protection, and maintenance.
• Identify and address hair-related concerns such as damage or scalp issues.
• Provide emotional support and encouragement throughout treatment journeys.
• Help clients set realistic hair-care goals aligned with guidelines.
• Monitor progress and provide ongoing guidance to keep clients on track.
• Maintain accurate documentation of interactions, assessments, and follow-ups.
• Respond to client queries in a timely, ethical, and professional manner.

Skills

English & Hindi

Empathy

Active listening

Time management

Willingness to learn

Education

Graduation in any discipline

Job description

If you are exploring call center agent or customer care executive jobs in Siliguri that allow you to combine empathy, communication, and purpose-driven customer engagement, this customer support role is a perfect opportunity for you. Join us and build your career with a global company. Fusion CX is hiring Hair Coaches to support individuals through guided hair-health journeys, education, and ongoing care. This outbound support job vacancy in Siliguri is ideal for graduates who enjoy building trust-based relationships, problem-solving through conversation, and working within a structured, performance-driven environment where impact is visible and personal.

Job Description:

About the Role As a Hair Coach for a hair and health support process, you will act as a dedicated guide for clients navigating hair-related concerns. Your role focuses on assessment, education, emotional support, and progress tracking, ensuring each client receives consistent guidance aligned with established medical and process guidelines.

Key Responsibilities

• Assess client hair conditions based on defined guidelines provided by the medical and process teams
• Educate clients on appropriate hair care practices, including washing, protection, and maintenance techniques
• Identify and address hair-related concerns such as damage, thinning, or scalp issues through structured problem analysis
• Support clients emotionally by offering encouragement, empathy, and confidence during their treatment journey
• Assist clients in setting realistic hair-care goals aligned with prescribed guidelines
• Monitor progress and provide ongoing guidance to help clients stay on track
• Maintain accurate documentation of interactions, assessments, and follow-ups
• Respond to client queries in a timely, ethical, and professional manner
• Actively seek and apply feedback from supervisors to improve service delivery
• Uphold confidentiality, ethical standards, and quality expectations in all client interactions

Responsibilities may evolve based based operational requirements.

Job Requirements:

Education

• A graduation in any discipline
• Candidates eager to learn and grow in health-tech or customer experience roles are encouraged to apply

Skills & Competencies

• Strong communication skills in English and Hindi (preferred)
• High levels of empathy and interpersonal sensitivity
• Active listening and problem-solving capability
• Ability to manage time effectively while handling multiple client interactions
• Willingness to receive feedback and continuously improve
• Ethical conduct and professional integrity in all client engagements

Work Mode

• Work From Office (WFO)
• Location: Siliguri

Why Join Fusion CX?

Fusion CX offers roles where human connection and structured delivery go hand in hand. For professionals seeking customer service or BPO associate jobs in Siliguri that provide purpose alongside stability, this outbound hair and healthcare support job vacancy in Siliguri is a perfect role. This Hair coach position enables you to make a real difference in people’s lives while building a long-term career within a performance-focused, people-centric environment with a global company transforming customer experiences worldwide.