Medical Officer – (Hair Coach Process) – Mumbai, India

Fusion CX; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

Fusion CX in Mumbai is hiring Medical Officers – Hair Coaches to guide clients through their hair-care journeys, assess concerns, and provide education according to Medical Team guidelines. Freshers can apply, making it an accessible entry point to healthcare customer service roles in Mumbai.

As a Hair Coach, you will educate clients on proper hair-care practices, offer emotional support, set goals, monitor progress, and help clients feel more confident throughout their treatment.

Qualifications

• Minimum qualification: Class XII / H.S. Pass.
• Experience: Freshers can also apply.
• Communication: Good communication skills

Responsibilities

• Assess client’s hair condition as per Medical Team guidelines.
• Educate clients about proper hair-care practices per set guidelines.
• Identify and address hair-related issues during treatment and help clients mitigate problems.
• Provide emotional support to clients to boost confidence during the journey.
• Set realistic goals for hair condition and monitor client progress.

Skills

Good communication skills

Education

Class XII / H.S. Pass

Job description

Guide every client towards a more confident hair-care journey. Looking for customer service jobs in Mumbai? Fusion CX is hiring Medical Officers – Hair Coaches for an opportunity focused on client assessment, hair-care education, problem-solving, emotional support, and progress monitoring. This role is suited to candidates with good communication skills who can understand client concerns, provide guidance according to established Medical Team guidelines, and support clients throughout their treatment journey. Freshers can also apply, making this a lucrative opportunity for candidates looking for fresher jobs in Mumbai, healthcare customer service jobs in Mumbai, customer support jobs in Mumbai, or Hair Coach opportunities in Mumbai.

Job Description:

About the Role

As a Medical Officer, you will work with clients to understand their hair-related concerns and provide guidance based on the established guidelines. The role involves assessing client needs, educating them about appropriate hair-care practices, helping address concerns during treatment, and providing ongoing support while monitoring their progress.

Key Responsibilities

• Assessment A Hair Coach will assess their client’s hair condition as per the guidelines set up by the Medical Team. This assessment helps the coach understand the needs of their client.
• Educate Hair Coach will educate their clients about proper hair-care practices, including techniques for washing and protecting the hair as per set guidelines.
• Problem-Solving Hair Coach will work with their clients to identify and address any hair-related issues or concerns during the treatment. They will analyse potential causes of hair problems, such as damage, hair loss, or scalp conditions, and help the clients develop strategies to mitigate or overcome these issues.
• Emotional Support Hair-related issues can have a significant impact on an individual’s self-esteem and overall well-being. Hair Coach will provide emotional support to their clients, helping them navigate the emotional challenges that can arise from hair loss, thinning, or other hair-related concerns. They will offer encouragement, empathy, and resources to help clients feel more confident and empowered.
• Goal Setting and Monitoring Progress Hair Coach will assist their clients in setting realistic goals for their hair condition. They will monitor the patient’s progress and provide ongoing support.

Job Requirements:

• Minimum Qualification: Class XII / H.S. Pass
• Experience: Freshers can also apply.
• Communication: Good communication skills.

Work Details

• Position: Medical Officer – Hair Coach
• Location: Mumbai, India
• Work Mode: Work From Office (WFO)

Why Join Fusion CX?

This role offers an opportunity to build meaningful client relationships while helping people navigate concerns that can affect their confidence and well-being. As a Medical Officer – Hair Coach, you will work across client assessment, education, problem-solving, emotional support, and progress monitoring, giving you a varied and people-focused role. For candidates beginning their careers, the opportunity also provides practical experience in client communication, structured guidance, and ongoing customer support while working within established Medical Team guidelines.

What You Will Gain

• Develop strong communication and active listening skills through regular client interaction.
• Gain experience in understanding and addressing client concerns.
• Build skills in educating clients about appropriate hair-care practices.
• Develop confidence in handling sensitive conversations with empathy and professionalism.
• Gain experience in goal setting and monitoring client progress.
• Strengthen your client-support and problem-solving skills in a structured work environment.