Hair Coach – Medical Customer Support – Bangalore

Fusion CX; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Fusion CX in Bangalore is hiring Hair Coaches to guide clients through their hair care journey, assessing hair condition and educating on proper practices. You will support clients with empathy, set goals, and monitor progress throughout treatment.

The role requires English and Hindi proficiency, plus a regional language such as Kannada, Telugu, Tamil, or Malayalam, to engage with diverse clients and ensure effective communication throughout the hair care journey.

Qualifications

• Proficiency in English and Hindi along with a regional language as required by the process.
• Strong verbal communication and active listening skills are essential.
• Empathy and the ability to communicate sensitively about personal hair-related concerns.
• Customer engagement and relationship-building abilities are important.

Responsibilities

• Assess clients' hair condition according to guidelines to understand needs.
• Educate clients on proper hair care practices and washing techniques.
• Address hair-related concerns and discuss strategies to manage them.
• Provide empathetic support and encourage clients throughout treatment journey.
• Help clients set realistic goals and monitor progress.

Skills

English + Hindi bilingual

Regional language proficiency

Active listening

Empathy

Communication skills

Job description

Are you looking for customer service jobs in Bangalore where you can use your communication skills to help people address hair and scalp concerns? Fusion CX is hiring Hair Coaches in Bangalore to support clients throughout their hair treatment journey. If you speak English, Hindi, and a regional language such as Kannada, Telugu, Tamil, or Malayalam, this multilingual customer service opportunity allows you to combine customer engagement, hair care education, empathetic communication, and ongoing client support.

Job Descriptions:

About the Role

As a Hair Coach at Fusion CX, you will guide clients through their hair care journey by assessing their hair condition according to established medical team guidelines, educating them on appropriate hair care practices, and helping them address hair-related concerns. You will provide empathetic support, help clients set realistic goals, and monitor their progress throughout treatment.

Key Responsibilities

• Hair Assessment: Assess clients' hair condition according to guidelines established by the Medical Team to understand their individual needs.
• Hair Care Education: Educate clients on proper hair care practices, including appropriate washing techniques and ways to protect their hair, following established guidelines.
• Problem-Solving: Help clients identify and address hair-related concerns during treatment, including hair damage, hair loss, and scalp conditions, and discuss strategies to manage these concerns.
• Emotional Support: Provide empathetic guidance and encouragement to clients experiencing hair loss, thinning, or other hair-related concerns that may affect their confidence and well-being.
• Goal Setting and Progress Monitoring: Help clients establish realistic goals for their hair condition, monitor their progress, and provide ongoing support throughout their treatment journey.

Job Requirements:

• Languages: Proficiency in English and Hindi, along with a regional language such as Kannada, Telugu, Tamil, or Malayalam, as required by the process.
• English Assessment: Minimum Versant score of 5 for English.
• Strong verbal communication and active listening skills.
• Empathy and the ability to communicate sensitively with clients about personal hair-related concerns.
• Good problem-solving skills and the ability to explain hair care practices clearly.
• Ability to follow established guidelines and support clients throughout their treatment journey.
• Customer engagement and relationship building
• Empathetic communication and emotional support
• Hair care education and client guidance
• Problem-solving and active listening
• Goal setting and progress monitoring
• Adherence to medical team guidelines

Why Join Fusion CX?

Join Fusion CX in Bangalore and contribute to a client-focused service experience where communication, empathy, and consistent support make a difference.

What You Will Gain

• Experience in client engagement and ongoing treatment support.
• Opportunities to strengthen communication, problem-solving, and relationship-building skills.
• Exposure to structured hair care guidance and client progress monitoring.