Hair Coach - Outbound Support

Fusion CX; Siliguri; On-site; INR 201,000 - 279,000; Full time

Job summary

Fusion CX is hiring Hair Coaches to support individuals through guided hair-health journeys, education, and ongoing care. This outbound support role is based in Siliguri (WFO) and is ideal for graduates who enjoy building trust-based relationships and problem-solving through conversation.

Strong communication in English and Hindi, empathy, and active listening are essential to help clients achieve realistic hair-care goals while maintaining ethical standards and confidentiality.

Qualifications

• Strong communication in English and Hindi, empathy, and interpersonal sensitivity.
• Active listening and problem-solving abilities.
• Ability to manage time and multiple client interactions.

Responsibilities

• Assess client hair conditions based on guidelines from medical and process teams.
• Educate clients on hair care practices, washing, protection, and maintenance.
• Identify hair-related concerns like damage, thinning, or scalp issues and analyse them.
• Provide emotional support with encouragement, empathy, and confidence.
• Help clients set realistic hair-care goals aligned with guidelines.
• Monitor progress and offer ongoing guidance to keep clients on track.
• Maintain accurate documentation of interactions and follow-ups.
• Respond to client queries in a timely, ethical, and professional manner.
• Actively seek feedback from supervisors to improve service delivery.
• Uphold confidentiality and quality standards in all interactions.

Skills

Communication

Empathy

Active listening

Problem solving

Time management

Feedback receptiveness

Education

Graduation in any discipline

Job description

Hair Coach - Outbound Support - Siliguri (WFO) If you are exploring call center agent or customer care executive jobs in Siliguri that allow you to combine empathy, communication, and purpose-driven customer engagement, this customer support role is a perfect opportunity for you. Join us and build your career with a global company. Fusion CX is hiring Hair Coaches to support individuals through guided hair-health journeys, education, and ongoing care. This outbound support job vacancy in Siliguri is ideal for graduates who enjoy building trust-based relationships, problem-solving through conversation, and working within a structured, performance-driven environment where impact is visible and personal.

Responsibilities

• Assess client hair conditions based on defined guidelines provided by the medical and process teams
• Educate clients on appropriate hair care practices, including washing, protection, and maintenance techniques
• Identify and address hair-related concerns such as damage, thinning, or scalp issues through structured problem analysis
• Support clients emotionally by offering encouragement, empathy, and confidence during their treatment journey
• Assist clients in setting realistic hair-care goals aligned with prescribed guidelines
• Monitor progress and provide ongoing guidance to help clients stay on track
• Maintain accurate documentation of interactions, assessments, and follow-ups
• Respond to client queries in a timely, ethical, and professional manner
• Actively seek and apply feedback from supervisors to improve service delivery
• Uphold confidentiality, ethical standards, and quality expectations in all client interactions

Responsibilities may evolve based on operational requirements.

Education

• A graduation in any discipline
• Candidates eager to learn and grow in health-tech or customer experience roles are encouraged to apply

Skills Competencies

• Strong communication skills in English and Hindi (preferred)
• High levels of empathy and interpersonal sensitivity
• Active listening and problem-solving capability
• Ability to manage time effectively while handling multiple client interactions
• Willingness to receive feedback and continuously improve
• Ethical conduct and professional integrity in all client engagements

Work Mode

• Work From Office (WFO)
• Location: Siliguri

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.