Hair Coach - Medical Customer Support

Fusion CX; Bengaluru; Presencial; INR 350 000 - 550 000; Tempo integral

Resumo da oferta

Fusion CX in Bangalore is hiring Hair Coaches to support clients through their hair treatment journey. Fluency in English and Hindi, plus a regional language (Kannada/Telugu/Tamil/Malayalam) is required.

The role emphasizes empathetic communication, education on hair care, and ongoing client support. Responsibilities include hair assessment, education on washing techniques, problem-solving for hair-related concerns, emotional support, and monitoring progress with established guidelines from the

Qualificações

• Proficient in English and Hindi, plus a regional language (Kannada, Telugu, Tamil or Malayalam) as required.
• Excellent verbal communication and active listening skills.
• Empathy and ability to discuss personal hair-related concerns sensitively.
• Good problem-solving and the ability to explain hair care practices clearly.
• Ability to follow guidelines provided by the Medical Team and support clients throughout treatment.

Responsabilidades

• Hair Assessment: Assess clients' hair condition to understand needs per Medical Team guidelines.
• Hair Care Education: Educate clients on proper hair care practices and washing techniques.
• Problem-Solving: Address hair-related concerns during treatment and discuss management strategies.
• Emotional Support: Provide empathetic guidance to clients experiencing hair loss or related concerns.
• Goal Setting and Progress Monitoring: Help clients set realistic goals and monitor progress throughout treatment.

Conhecimentos

Verbal communication

Active listening

Empathy

Problem-solving

Communication in multiple languages

Descrição da oferta de emprego

Job Summary

Are you looking for customer service jobs in Bangalore where you can use your communication skills to help people address hair and scalp concerns Fusion CX is hiring Hair Coaches in Bangalore to support clients throughout their hair treatment journey. If you speak English, Hindi, and a regional language such as Kannada, Telugu, Tamil, or Malayalam, this multilingual customer service opportunity allows you to combine customer engagement, hair care education, empathetic communication, and ongoing client support.

Key Responsibilities

• Hair Assessment: Assess clients hair condition according to guidelines established by the Medical Team to understand their individual needs.
• Hair Care Education: Educate clients on proper hair care practices, including appropriate washing techniques and ways to protect their hair, following established guidelines.
• Problem-Solving: Help clients identify and address hair-related concerns during treatment, including hair damage, hair loss, and scalp conditions, and discuss strategies to manage these concerns.
• Emotional Support: Provide empathetic guidance and encouragement to clients experiencing hair loss, thinning, or other hair-related concerns that may affect their confidence and well-being.
• Goal Setting and Progress Monitoring: Help clients establish realistic goals for their hair condition, monitor their progress, and provide ongoing support throughout their treatment journey.

Job Requirements

• Languages: Proficiency in English and Hindi, along with a regional language such as Kannada, Telugu, Tamil, or Malayalam, as required by the process.
• English Assessment: Minimum Versant score of 5 for English.
• Strong verbal communication and active listening skills.
• Empathy and the ability to communicate sensitively with clients about personal hair-related concerns.
• Good problem-solving skills and the ability to explain hair care practices clearly.
• Ability to follow established guidelines and support clients throughout their treatment journey.

Key Competencies

• Customer engagement and relationship building
• Empathetic communication and emotional support
• Hair care education and client guidance
• Problem-solving and active listening
• Goal setting and progress monitoring
• Adherence to medical team guidelines

Why Join Fusion CX

Join Fusion CX in Bangalore and contribute to a client-focused service experience where communication, empathy, and consistent support make a difference.

What You Will Gain

• Experience in client engagement and ongoing treatment support.
• Opportunities to strengthen communication, problem-solving, and relationship-building skills.
• Exposure to structured hair care guidance and client progress monitoring.

Job Location

Job Location: Bangalore