Guest Services officer - Front Office

Hyatt Hotels Corporation; Goa; On-site; INR 240,000 - 300,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Guest Service Officer for the Guest Service Centre within the Rooms Division. You will deliver excellent and consistent service to guests and support seamless communications between guests and hotel staff.

The role requires hospitality education and at least 1 year in hotel operations, plus strong customer service, communications, and interpersonal skills. Knowledge of switchboard consoles, paging systems and related computer equipment is a plus.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 1 year work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.
• Knowledge of operating switchboard consoles, paging system, and other associated computer equipment would be an added advantage.

Responsibilities

• Provide an excellent and consistent level of service to guests.
• Support smooth and efficient running of the Guest Service Centre within the Rooms Division and facilitate efficient communications for both guests and staff, both within the hotel and for external communications.

Skills

Customer service

Communications

Interpersonal skills

Hotel operations experience

Switchboard knowledge

Education

Hospitality/Tourism management degree or diploma

Tools

Switchboard equipment

Paging system

Computer equipment

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Guest Service Centre is responsible to contribute to the smooth and efficient running of the Guest Service Centre within the Rooms Division and for facilitating efficient communications for both guests and staff both within the hotel and for external communications.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations / Energetic and passionate individuals who are interested in making a career in hospitality are also welcome to apply. Good customer service, communications and interpersonal skills are a must. Knowledge of operating switchboard consoles, paging system, and other associated computer equipment would be an added advantage.

Grand Hyatt San Francisco | San Francisco , CA , US

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