Guest Service Officer - Front Office

Hyatt Hotels Corporation; Bengaluru; On-site; INR 279,000 - 446,000; Full time

Job summary

Hyatt Hotels Corporation in Bengaluru is seeking a Front Office Associate to welcome guests and ensure an exceptional stay. You will rotate across subdepartments within Rooms division as needed, delivering courteous service and maintaining grooming standards.

Must have a relevant Hospitality/Tourism degree and at least 2 years in hotel operations, with strong customer service, communication and interpersonal skills to build lasting guest relationships and upsell hotel services where appropriate.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.
• Relevant degree or diploma in Hospitality or Tourism management.

Responsibilities

• Welcome guests and ensure an exceptional staying experience.
• Report guest issues and follow up with guests when needed.
• Maintain grooming standards and good rapport with colleagues.
• Balance cash reports and assist with opening/closing procedures.
• Support Supervisors and rotate across Rooms and other departments as required.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Hospitality/Tourism degree

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

To provide courteous, professional,efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that theAssistant Manager – Front Office signs all rebates and paid out vouchers with aclear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are anenjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain agood rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Our family is always growing. Want to be in the know?