Team Leader - Front Office

Hyatt Group; Goa; On-site; INR 279,000 - 469,000; Full time

Job summary

Hyatt Group is seeking a proactive Front Office professional to deliver courteous, professional service and to rotate across Rooms division and other departments as needed. The role emphasizes guest satisfaction, upselling, and accurate cash handling.

Applicants should have at least 2 years of hotel operations experience and strong communication, interpersonal, and guest-relations skills.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Welcoming guests with exceptional service and building relationships.
• Strong customer service, communications and interpersonal skills are essential.
• Ability to rotate within different Rooms division subdepartments or other departments as assigned.

Responsibilities

• Provide courteous, professional, efficient and flexible service aligned with hotel policies.
• Be flexible to rotate within different Rooms division subdepartments or other departments as assigned.
• Report guest complaints or problems to supervisors and ensure follow up with guests.
• Utilize upselling techniques and maintain knowledge of hotel services, facilities and promotions.
• Balance cash reports and remittance envelopes at shift end; perform opening/closing procedures.
• Maintain grooming standards and good rapport with colleagues and other departments.

Skills

Customer service

Interpersonal skills

Communication

Education

Diploma in Hospitality or Tourism management

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

To provide courteous, professional,efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that theAssistant Manager – Front Office signs all rebates and paid out vouchers with aclear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are anenjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain agood rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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