Guest Service Officer

Hyatt Hotels Corporation; Gurgaon; On-site; INR 260,000 - 380,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Guest Service Officer in Gurgaon, India. You will be responsible for delivering excellent guest experiences at the reception and ensuring smooth operations within the rooms division.

The role requires strong customer service, communication, and interpersonal skills, with a background in hospitality or tourism management preferred. Join a renowned hospitality leader to grow professionally and personally.

Qualifications

• Degree/diploma in Hospitality or Tourism management preferred.
• Minimum 2 years in hotel operations.
• Strong customer service and communication skills.

Responsibilities

• Provide excellent and consistent service to guests.
• Contribute to the smooth and efficient running of the Reception within the Rooms Division.

Skills

Customer service

Communication

Interpersonal skills

Hospitality mindset

Education

Hospitality or Tourism management degree/diploma

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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