Guest Services Associate (Food & Beverage Service)

DLF Hospitality; Gurugram District; On-site; INR 180,000 - 320,000; Full time

Job summary

DLF Hospitality is seeking a courteous and proactive F&B associate to provide attentive service to Golf Club members and guests in a high-end environment. You will support daily operations, tournaments, and events, ensuring hygiene, safety, and seamless service delivery.

The role requires 0-1 year of experience in F&B/hospitality and a Diploma or Graduation in Hotel Management. Candidates should possess excellent communication and guest-relations skills to thrive in a member-centric setting.

Qualifications

• Graduation or Diploma in Hotel Management.
• Good knowledge of food & beverage service standards and hygiene practices.
• Strong communication and interpersonal skills with a member-centric approach.

Responsibilities

• Deliver attentive food & beverage service to members and guests.
• Build member relationships with personalized service.
• Ensure accurate order taking, serving, and clearing of dishes.

Skills

Food & beverage service

Hospitality

Communication skills

Team coordination

Safety & hygiene

Education

Graduation or Diploma in Hotel Management

Tools

POS systems

Job description

To provide attentive, personalized, and efficient food & beverage service to Golf Club members and guests while maintaining the highest standards of hospitality, hygiene, and service excellence. The role is responsible for enhancing the overall member experience through warm engagement, understanding member preferences, and ensuring seamless service during daily operations, tournaments, and club events.

KEY RESPONSIBILITIES

• Deliver exceptional food & beverage service to the members and guests in a courteous and professional manner.
• Build strong member relationships by understanding preferences and providing personalized service.
• Ensure timely and accurate order taking, serving, and clearance of food and beverages.
• Maintain the highest standards of presentation, hygiene, and cleanliness in all service areas.
• Coordinate effectively with the kitchen and service team to ensure prompt and seamless service delivery.
• Monitor guest satisfaction and proactively address service concerns or complaints.
• Ensure the correct sequence and timely service of food and beverages at tables.
• Conduct routine checks of assigned sections to maintain cleanliness, organization, and readiness.
• Support food & beverage operations during golf tournaments, member events, banquets, and special functions.
• Adhere to all food safety, hygiene, and sanitation standards.
• Assist in setting up and maintaining dining areas, banquet venues, and event spaces as required.
• Ensure accurate billing and adherence to club service procedures.
• Promote a welcoming and member-centric environment that reflects the Golf Club's service standards.
• Ensure HSSE performance and systematic management of risk.
• Demonstrate awareness of Occupational Health & Safety policies and ensure compliance with all safety procedures.
• Be familiar with property safety, first-aid, fire safety, and emergency response procedures.
• Report hazards, incidents, near misses, and unsafe conditions to supervisors promptly.
• Support the implementation of security, safety, and risk-management practices within the club premises.
• Participate in training programs to enhance service excellence and operational effectiveness.
• Perform any other duties and responsibilities assigned by the Reporting Manager or Management from time to time.

JOB REQUIREMENTS / HIRING PROFILE

Qualifications

• Graduation or Diploma in Hotel Management.

Work Experience

• 0-1 year of experience in Food & Beverage Service, Hospitality, Hotels, Clubs, Restaurants, or Luxury Service Environments.

Knowledge

• Good knowledge of food & beverage service standards, menu offerings, and beverage selections.
• Knowledge of food safety, hygiene, sanitation, and safe food-handling practices.
• Familiarity with service requirements for golf tournaments, member events, banquets, and social gatherings.
• Basic knowledge of POS systems, order-taking procedures, and billing processes.
• Strong communication and interpersonal skills with a member-centric approach.
• Ability to coordinate effectively with kitchen and service teams to ensure seamless service delivery.
• Ability to anticipate member and guest needs and deliver prompt, courteous, and professional service.