Guest Service Associate

Rosetta Hospitality; Varca; On-site; INR 280,000 - 450,000; Full time

Job summary

Rosetta Hospitality is seeking a guest-focused service professional for our resort restaurant in Goa. You will greet guests, present menus, upsell items, and ensure accurate orders in the POS system while maintaining exemplary service standards.

Responsibilities include maintaining hygiene, supervising mise-en-place, coordinating with kitchen and bar teams, and assisting with functions and events to achieve high guest satisfaction.

Responsibilities

• Ensure guests are handed over from previous shifts and acknowledged.
• Demonstrate pride and commitment towards achieving organizational objectives.
• Treat guests and colleagues politely, promptly and helpfully at all times.
• Anticipate guests’ needs and respond in a timely manner.
• Promote a helpful and professional image to customers.
• Aim for zero complaints by maintaining high guest satisfaction.
• Greet guests and present the menu; upsell food and beverages.
• Prepare and maintain mise-en-place items, including service equipment and station readiness.
• Coordinate with bus staff, kitchen, and bar to ensure smooth operations.
• Deliver Food and Beverage service to a high standard; assist with functions and events.
• Maintain hygiene standards and participate in training and briefings.
• Maintain knowledge of menu, daily specials, and hotel activities.

Job description

Responsibilities

• Ensure has acknowledged handovers from previous shifts
• Demonstrate pride at workplace with a high level of commitment towards achieving organizational objectives
• Treat all guests and colleagues in a polite and courteous manner at all times, prompt, caring and helpful manner
• Anticipate guests’ needs wherever possible and react to these timely
• Promote a helpful and professional image to the internal and external customer
• Ascertain a high level of guest satisfaction (ensure zero complaints of department)
• Use guest names whenever appropriate
• Have a good knowledge of different types of rooms, resort facilities, hours of restaurant operation, any special functions, and events held in the resort
• Aware of our city/destination, places of interest, shopping areas
• Assist with the preparation (mise‑en‑place) of an outlet for service including: cleaning of restaurant equipment, receiving and storage of goods/supplies, cleaning and maintaining glassware for service, cleaning and maintaining flatware for service, cleaning and maintaining chinaware for service, preparing side stations, preparing service equipment and materials, assisting with table preparation
• Greets guests and presents them with the menu
• Suggest food and beverages to the guest and upsell items whilst taking the order
• Pickup and serve beverages as per the guest order
• Take food and beverage orders from the guest and key the order in the POS system ensuring entering the special requirements made by the guest whilst ordering the food eg: no
• Co‑ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
• Help other areas of the restaurant such as answering telephones and completing financial transactions
• Maintain hygienic standards and procedures
• Assist with the preparation of functions and service
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Maintain detailed knowledge of the menu, including daily specials
• Maintain current information on all general activities of the hotel
• Deliver Food and Beverage service of a high standard and in accordance with departmental standards and procedures
• Communicates to his/her superior any difficulties, guest concerns or positive comments and other relevant information
• Responsible for achieving a score of 90% in RENARD audit for Restaurant, Bar, IRD & Banquet operations and take necessary action for the shortcomings for standard compliance
• Carry out any reasonable duties as instructed by an Executive or Manager