Guest Services Ambassador

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

The Guest Service Agent (GSA) at Jones Lang LaSalle (JLL) in Bengaluru leads client‑facing service, handling access control, mail and events to deliver a high‑touch experience every day. This role emphasizes proactive communication, collaboration with service partners, and participation in initiatives to enhance employee engagement and client satisfaction at the site.

The ideal candidate has a high school diploma, 1–3 years in hospitality or facilities, and strong customer service and

Qualifications

• High school diploma required.
• 1-3 years in hospitality or facility management.
• Excellent customer service and communication.
• Ability to multitask in fast-paced environment.

Responsibilities

• Handle temporary access badges and building access coordination.
• Assist with site events in coordination with conferences team.
• Facilitate mail and package services.
• Escalate issues with building services and submit work orders.
• Collaborate with other service lines to support clients.
• Contribute to projects that enhance engagement and productivity.

Skills

Hospitality focus

Customer service

Communication skills

Teamwork

Attention to detail

Google Suite

Education

High school diploma

Tools

Google Suite

Job description

Job Summary

The Guest Service Agent (GSA) is responsible for delivering an exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service. The GSA will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the execution of the experience program at the client site. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Key Responsibilities

• Perform functions for the following programs: temporary access badges, landlord building access, lost found, luggage storage, quarterly inspections for meeting rooms.
• Assist with site events in coordination with the conference services team and admins.
• Facilitate mail and package services.
• Escalate problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
• Work collaboratively with other service lines.
• Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
• Perform additional job duties, as requested.

Qualifications

• High school diploma or general education degree (GED)
• 1-3 years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Track record of initiative, integrity and good judgment.
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Proficient skills in Google Suite (Gmail, Sheets, Docs)

Location: Bengaluru, KA

Scheduled Weekly Hours: 48