Guest Services Ambassador

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Bengaluru seeks a Guest Service Agent to deliver exceptional client experiences and high-touch service on site. You will support access control, mail, events, and conference services while coordinating with various partners.

The role requires 1–3 years in hospitality or facilities and outstanding communication and collaboration skills to thrive in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1–3 years in hospitality, facilities, or CRE helpful.
• Excellent customer service and professionalism with a hospitality mindset.
• Strong interpersonal and written/verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver exceptional client experiences and high-touch service.
• Assist with building access, mail, and conference room coordination.
• Coordinate with partners and admins to support events and client needs.
• Submit work orders for facilities and service issues and track resolutions.
• Support employee engagement initiatives and cost-reduction efforts.

Skills

Customer service

Interpersonal skills

Communication (verbal)

Communication (written)

Multitasking

Team collaboration

Google Suite

Education

High school diploma or GED

Tools

Google Suite

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.The Guest Service Agent (GSA) is responsible for delivering an exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service. The GSA will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the execution of the experience program at the client site. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.Key Responsibilities• Perform functions for the following programs: temporary access badges, landlord building access, lost & found, luggage storage, quarterly inspections for meeting rooms.• Assist with site events in coordination with the conference services team and admins.• Facilitate mail and package services.• Escalate problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.• Work collaboratively with other service lines.• Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.• Perform additional job duties, as requested.Qualifications• High school diploma or general education degree (GED)• 1-3 years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.• Exceptional customer service skills and professionalism with a passion for hospitality.• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.• Track record of initiative, integrity and good judgment.• Highly collaborative with strong interpersonal skills.• Excellent verbal and written communication skills with the ability to communicate professionally.• Proficient skills in Google Suite (Gmail, Sheets, Docs)Updated 9/6/24 for the Capital One AccountIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.