Guest Relations Executive

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Bengaluru is seeking a Guest Relations Executive to deliver exceptional service to guests. You will greet guests, handle inquiries, coordinate with departments, and manage check-in/check-out processes to ensure a seamless experience.

The ideal candidate has 2+ years in guest relations, excellent communication skills, and fluency in English. The role requires flexibility for evenings, weekends, and holidays. Equal opportunity employer.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related field preferred.
• 2+ years of guest relations or customer service experience.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet and welcome guests with a warm, professional first impression.
• Handle guest inquiries, requests, and complaints promptly.
• Coordinate with departments to fulfill guest needs and resolve issues.
• Manage check-in/check-out processes for smooth transitions.
• Provide information about hotel facilities and local attractions.

Skills

Guest service orientation

Empathy & patience

Multitasking

Organizational skills

Team collaboration

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

Microsoft Office

Job description

Guest Relation Executive JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Relations Executive Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Key Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to fulfill guest needs and resolve issues
• Manage guest check-in and check-out processes, ensuring smooth transitions
• Provide information about hotel facilities, services, and local attractions
• Maintain accurate guest records and update information in the hotel management system
• Handle reservations, modifications, and cancellations as needed
• Assist with concierge services, including booking transportation and making restaurant reservations
• Monitor guest satisfaction and collect feedback to improve service quality
• Ensure compliance with hotel policies and procedures
• Assist in organizing and coordinating special events or VIP guest arrangements
• Maintain a clean and organized front desk area

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, or related field preferred
• 2+ years of experience in guest relations or customer service roles, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Fluency in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Proficiency in hotel management software and Microsoft Office suite
• Ability to work flexible hours, including evenings, weekends, and holidays
• Professional appearance and positive attitude
• Ability to work well under pressure and in a fast-paced environment

Skills and Competencies:

• Outstanding customer service orientation
• Empathy and patience when dealing with guest concerns
• Ability to multitask and prioritize effectively
• Strong organizational and time management skills
• Cultural sensitivity and adaptability
• Team player with the ability to work collaboratively across departments
• Discretion in handling confidential information

We offer a competitive salary, benefits package, and opportunities for professional growth within our organization.

Location: On-site -Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process, you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.