Guest Service Associate (Steward)

Gnosis Food Ventures Llp; Mumbai City; On-site; INR 167,000 - 279,000; Full time

Job summary

Gnosis Food Ventures Llp is seeking a Guest Service Associate (Steward) to be the face of our restaurant, delivering warm hospitality and a memorable dining experience. You will take orders, serve authentic South Indian cuisine, maintain cleanliness, and ensure smooth table turnover.

Ideal candidates have 0–2 years in casual or fine dining; fresh hospitality graduates are welcome. Join us to contribute to a traditional dining experience with attentive service.

Qualifications

• 0–2 years of experience in casual dining, fine dining or QSR settings.
• Freshers with hospitality degree/diploma are welcome.

Responsibilities

• Guest Service: Welcome guests warmly, present menus and guide them through South Indian offerings.
• Order Management: Take accurate food and beverage orders and confirm them with guests.
• Menu Expertise: Explain dishes and suggest pairings like filters and chutneys.
• Food Delivery: Serve promptly with correct accompaniments and presentation.
• Table Maintenance: Clear, sanitize and reset tables per standards.
• Upselling: Suggest appetizers, sides and desserts to enhance the dining experience.
• Billing: Prepare bills and handle cash or card payments securely.

Skills

Guest service

Customer focus

Communication

Upselling

Cash handling

Education

Hospitality diploma/degree

Job description

Role & responsibilities :

We are seeking an energetic and customer-oriented Guest Service Associate (Steward) to join our hospitality team. In this role, you will be the face of our restaurant, ensuring guests receive traditional, warm hospitality and an exceptional dining experience. You will be responsible for taking orders, serving authentic South Indian cuisine, maintaining cleanliness, and ensuring smooth table turnover.

• Guest Service: Welcome guests warmly, present menus, and guide them through our authentic South Indian culinary offerings.
• Order Management: Take accurate food and beverage orders, repeating them back to guests to ensure precision.
• Menu Expertise: Explain traditional dishes (e.g., differentiating between variations of Dosas, Idlis, Uthappams, and curries) and recommend pairings like Filter Coffee.
• Food Delivery: Serve food and beverages promptly, ensuring standard presentation and correct accompaniments (sambar, specific chutneys) are provided.
• Table Maintenance: Clear tables quickly after guests finish, sanitize dining areas, and reset tables according to restaurant standards.
• Upselling: Suggest appetizers, specialty side dishes, and traditional desserts to enhance the guest experience.
• Billing: Prepare accurate bills, process cash or card payments, and handle transactions responsibly.

Preferred candidate profile :

0 to 2 years of experience in a casual dining, fine dining, or QSR (Quick Service Restaurant) setup.

Freshers with a hospitality degree/diploma are welcome.