Guest Service Associate (GSA)

Bahri Hospitality & Cuisines; New Delhi; On-site; INR 350,000 - 520,000; Full time

Job summary

Bahri Hospitality & Cuisines is seeking a Front Desk/Guest Services professional to manage front desk operations and address guest inquiries with professionalism in a fast-paced setting. You will maintain records of interactions, transactions, and preferences while collaborating with other departments to ensure seamless service delivery.

The role emphasizes delivering courteous, attentive service, enhancing guest satisfaction, and staying updated on industry best practices and new technologies

Qualifications

• Clear, effective communication and strong interpersonal abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Attention to detail and accuracy in record-keeping matters.
• Proficiency with computer systems, software applications, and technology tools.
• Positive attitude and adaptability to changing priorities.
• Strong teamwork and collaboration with colleagues.

Responsibilities

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Collaborate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Stay updated on industry trends, best practices, and new technologies to continuously improve guest service quality.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

Record keeping

Teamwork

Tools

Computer systems

Job description

Roles and Responsibility

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Collaborate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Stay updated on industry trends, best practices, and new technologies to continuously improve guest service quality.

Job Requirements

• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and ability to maintain accuracy in record-keeping.
• Proficiency in using computer systems, software applications, and technology tools.
• Ability to adapt to changing situations and priorities with a positive attitude.
• Strong teamwork skills and the ability to collaborate with colleagues to achieve common goals.