GSA - Front Office

Accorhotel; NTR; On-site; INR 240,000 - 360,000; Full time

Job summary

Accorhotel in India is seeking a Guest Service Agent (GSA) with 0–2 years of experience or fresher. The role requires a Diploma or degree in Hotel Management, strong communication, and interpersonal skills, plus proficiency with hotel management systems (PMS).

The candidate will greet guests, handle check-in/out, manage reservations, and resolve inquiries while coordinating with housekeeping to ensure guest satisfaction. This is an on-site position at our hotel.

Qualifications

• Diploma or degree in hotel management is required or preferred.
• Fresher or 1–2 years experience as GSA in a hotel environment.

Responsibilities

• Greet and welcome guests, creating a positive first impression.
• Check-in and check-out with accuracy and efficiency.
• Address guest inquiries, requests, and complaints professionally.
• Stay informed about hotel services, local attractions, and events.
• Process room reservations, modifications, and cancellations using the PMS.
• Handle cash transactions and maintain financial records.
• Keep front desk area organized, clean, and presentable.
• Collaborate with housekeeping and other departments for seamless guest experiences.

Skills

Communication

Interpersonal skills

PMS knowledge

Education

Diploma or Graduate in Hotel Management

Tools

PMS software

Job description

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organised, clean, and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Manage and resolve overbooking situations and room type changes efficiently
• Collaborate with other departments, including housekeeping, to ensure seamless guest experiences and room readiness

Education: Diploma Holder or Graduate in Hotel Management.

Experience: Fresher / 1-2 years as GSA

Skills: Excellent communication, interpersonal, and computer (PMS) skills.

Personality: Courteous, well-groomed, and guest-oriented.